Schedule a callback from T-Mobile

T-Mobile customers can schedule a callback, and we’ll call you later today or another time. To get help now, visit Contact Us for our phone number and other options.

 

Click the button and get right to it or follow the steps below - it's up to you!

 

 

 

Schedule from your device via the T-Mobile app

If you’re a T-Mobile customer, you can schedule a callback using these steps. If you don’t have your login info or if you’re not a customer, visit Contact Us for our phone number and other options.

 

  1. From T-Mobile app Home screen, tap MORE.
  2. Tap Contact us > Call team > Schedule a Call.
  3. Confirm the number where we can reach you.
  4. Select a date and time for the call.
  5. Tap Confirm.

 

Cancel a scheduled call

  1. From T-Mobile app Home screen, tap MORE.
  2. Tap Contact us > Call team > Cancel Call.

 

For the T-Mobile app steps to work properly, make sure you have the most up-to-date version.

 

Schedule from a browser or computer via My T-Mobile

If you’re a T-Mobile customer, you can schedule a callback using these steps. If you don’t have your login info or if you’re not a customer, visit Contact Us for our phone number and other options.

 

  1. On your computer, go to My T-Mobile and log in to your account.
  2. At the top of the page, click CALL ME.
  3. Enter a phone number. If you're having an issue with your device, please use a different number where we can reach you.
  4. Click SCHEDULE CALLBACK. You can also click CALL ME if you want us to call you as soon as we can.
  5. Select a time that works for you and click CONFIRM. We'll call you back at the time you selected.

 

Cancel or make a change to your scheduled call

  1. On your computer, go to My T-Mobile and log in to your account.
  2. At the top of the page, click CALL ME.
  3. Click CANCEL CALLBACK or MAKE A CHANGE.