T-Mobile customers can schedule a store visit or a callback from our Care team. To get help now, visit Contact Us for our phone number and other options.
Click this button to sign into your MyT-Mobile account where you can:
- Confirm the number where we can reach you. If you're having phone issues, please provide an alternate number.
- Select a date and time for the call.
- Select CALL ME if you want us to call you as soon as we can.
- Cancel a scheduled callback.
Callbacks are based on availability, if you don't see these options we aren't able to offer a callback at this time.
Schedule a in-store appointment
Find your retail location using our Store Locator.
- When available, you will see Schedule Appointment next to the Directions button.
- Click the button and select an available date and time that works for you.
- Click Next.
- Enter the information requested.
- Click Schedule an appointment.