Schedule a callback from T-Mobile

Get the support you need on your time. Schedule a callback and we'll call you back later today or tomorrow. To get in touch with us right away, visit the Contact Us page for options such as Social Media (Twitter, Facebook, or Google Plus) or to message us.

 

Click the button and get right to it or follow the steps below - it's up to you!

 

 

 

Schedule from your device via the T-Mobile app

  1. Open the T-Mobile app on your device. If you don't have it, download it now.
  2. Tap the small phone icon in the upper right.
  3. Tap the drop-down menu and select a topic.
  4. Tap Schedule a Call.
  5. Enter a phone number. If you're having an issue with your device, please use a different number where we can reach you.
  6. Using the drop-down menus, select a date and time.
  7. Tap Find a Time and then choose an available callback time from one of the options given.
  8. Tap Confirm. One of our Customer Service representatives will call you at the time you selected.

 

Cancel or make a change to your scheduled call

  1. Open the T-Mobile app on your device.
  2. Tap the small phone icon in the upper right.
  3. Tap CANCEL CALL or MAKE A CHANGE.

 

For the T-Mobile app steps to work properly, make sure you have the most up-to-date version.

 

Schedule from a browser or computer via My T-Mobile

  1. On your computer, go to My T-Mobile and log in to your account.
  2. At the top of the page, click CALL ME.
  3. Select a reason for us to call you from the drop-down menu.
  4. Enter a phone number. If you're having an issue with your device, please use a different number where we can reach you.
  5. Click SCHEDULE CALLBACK. You can also click CALL ME if you want us to call you as soon as we can.
  6. Select a time that works for you and click CONFIRM. We'll call you back at the time you selected.

 

Cancel or make a change to your scheduled call

  1. On your computer, go to My T-Mobile and log in to your account.
  2. At the top of the page, click CALL ME.
  3. Click CANCEL CALLBACK or MAKE A CHANGE.