Schedule a store visit or callback from Care

T-Mobile customers can schedule a store visit or a callback from our Care team. To get help now, visit Contact Us for our phone number and other options.


Click this button to sign into your MyT-Mobile account where you can:

  • Confirm the number where we can reach you. If you're having phone issues, please provide an alternate number.
  • Select a date and time for the call.
  • Select CALL ME if you want us to call you as soon as we can.


Callbacks are based on availability, if you don't see these options we aren't able to offer a callback at this time.




Schedule a in-store appointment

  1. Find your retail location using our Store Locator.

  2. When available, you will see Schedule Appointment next to the Directions button.
  3. Click the button and select an available date and time that works for you.
  4. Click Next.
  5. Enter the information requested.
  6. Click Schedule an appointment.