SD card / storage card issues

Your SD card can give you the extra space you need for more apps or more pictures of your favorite dog. Let's make sure you can access those pics.


Can't find or save files on the SD card

If your device can't access an SD card (also called a storage card or memory card) or can't save files on it, follow these steps:


  1. Make sure your device supports the memory card you're using.
    • Some high-capacity cards (SDHC or SDXC) in particular do not work with all devices.
    • You can find the types and capacities of SD cards that your device supports on your Devices page, in the User manual or Tech specs.
  2. Turn off the phone and remove the memory card. For help, click Devices and choose your device.
  3. Make sure you don't see any damage on the memory card, like missing gold contacts.
  4. Re-insert the memory card again. Make sure it's inserted the right direction, as shown in your user manual.
  5. Restart your device, and see if it works.
  6. For Android devices, navigate to your Storage settings. If it lists your card under 'Portable storage,' make sure it doesn't say "Ejected." (If it's ejected, tap it to "Mount.")
  7. Test the SD card in another device, if you have one available.
    • You can use another phone or laptop with a card reader.
    • If the memory card doesn't work with another device, there's a problem with it. Try reformatting the memory card. If you still can't access files on the memory card after reformatting it, it should be replaced.
  8. If this doesn't help, perform a master reset. For help, click Devices and choose your device.
  9. If the above steps do not get the SD card working, contact us. We may need to go over the type of card you have and any specific information we may have on your device.