Memory card (SD) issues

Troubleshoot issues with your memory (SD) card.


Memory card is not detected or you can't access/store files

If your device doesn't show a memory card is inserted or you can't access and save your files, follow these steps:


  1. Make sure your device supports the type of memory card you're using. You can find this information in the user manual.
  2. Turn off the phone and remove the memory card. For steps, click Devices and choose your device.
  3. Make sure you don't see any damage on the memory card, like missing gold contacts.
  4. Put the memory card back in, turn on the phone, and see if it's working.
  5. If available, test the card in another device such as another mobile phone or digital camera:
    • If another device can use the memory card, contact us for additional support.
    • If the memory card doesn't work with another device, there's a problem with the memory card. Try reformatting the memory card. If you still can't access files on the memory card after reformatting it, it likely needs to be replaced.