Buttons won't respond on your device

    Troubleshoot problems with unresponsive buttons on your phone.

     

    If you need help performing any step, check the how-to guides for your device on the Devices page.

     

    Buttons won't respond

    1. Make sure of the following:
      • Your device keypad isn't locked.
      • You're not using accessories such as covers, cases, or skins. If you are, remove them and retest the issue.
      • Your device has the latest software version.
    2. Check for stuck buttons. If a button appears to be stuck, gently wiggle the button from side to side with your finger to pop it back into place.
    3. Check the liquid damage indicator (LDI). If your device has liquid damage, contact us.
    4. Turn off your device.
    5. Wait five seconds and then turn on your device and retest the issue.
    6. Reset your device.
    7. If the issue persists, contact us for additional support.

     

     

    BlackBerry trackball or trackpad not working correctly

    1. Turn off your device.
    2. Wait five minutes and turn on your device.
    3. Retest the issue.
    4. Try scrolling left or right to fix the problem.
    5. Make sure that your device has the latest software version.
    6. If the issue persists, contact us for additional support.