Troubleshoot battery problems with your phone, including problems with the device turning on or charging. Make sure you're not on your phone while troubleshooting.
If you have a smartphone, select your platform below:
If you need help performing any step, check the how-to guides for your device on the Phones page.
Your device may get warm when charging, during long calls, or using a lot of data over the T-Mobile network or on Wi-Fi.
To prevent your battery or device from getting hot, we recommend you use the charger and battery that came with your device. You'll also want to make sure you avoid exposing your BlackBerry to extreme heat or cold temperatures.
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