Is your email not downloading? Party RSVP not sending? Missing email can leave you out of touch, but these tips may get it working again if you're using the built-in setup. If you downloaded an app for email, contact the app developer or check out Google's help: Fix an installed Android app that isn't working - Android Help.
If you're just trying to set up email on your device, start with the Devices page. Find your device, and under the Help Topics for "Messaging & Email," open the Email accounts page.
On this page:
If you need help with doing any step, visit the Devices page, select your device, and find the steps.
- Check your device shows at least 2 bars signal. If you have less, your signal is too low for reliable data speeds. Check out Signal issues.
- See the Coverage map to ensure your area has T-Mobile 3G, 4G, or LTE coverage.
- In the web browser, open a few web pages to check your Internet connection is loading. If not, follow No Internet instead.
- On a computer, check your email as a test. If it does not send/receive new messages, the problem is with the email service. Contact the email provider.
- If you have an email program on your computer or other device, set it to leave emails on the server. If it removes emails, your device won't find them.
- Open the app store, and search for the email provider's app.
- Use it to read your email and attachments instead.
- Some providers rely on you using their app, and make it easy to set up.
- If not using an email provider's app, find their most up-to-date email settings or ask their customer service. Then check them in your email app, including:
- Email address
- Incoming server address
- Outgoing server address
- User name
- SSL Encryption
- Check if you have two-step verification on the email account. If you do, you need to follow the email provider's steps to activate email on the device or else turn the feature off.
- Turn off any data saver, battery saving, or power saving features or apps. These can interfere with data service.
- For Android devices:
- Clear the app cache and data for the app you are using for email (usually Email, Mail, or Gmail).
- In device settings for Data Usage, check if data has been restricted in the email app you're using.
- If using an Exchange account, check the Settings > Account > Exchange account to activate device administrator if necessary.
- For Apple iPhone, check the Settings > Accounts & Passwords > Fetch New Data settings, for new email to be pushed to your device when available
- Check your device has enough free storage space. T-Mobile recommends having at least 15% of the on-device storage free.
- Restart the device.
- Test the email again.
- If email is still not working, delete the email account from the device.
- Add the email account again, and double-check all of your settings as you enter them.
- If problems continue, contact your email provider for their email settings and email service troubleshooting. Although T-Mobile supports your data connection, email providers support their services working on mobile.
- Check that the device has plenty of free storage space. T-Mobile recommends having at least 15% of the storage free.
- Open the app store, and search for the email provider's app. If there is one available, download it and use it to read your email and attachments.
- For Android devices, clear the app cache and data for the Download Manager.
- If the attachment still does not download, delete the email account from the device and re-add it.
The attachment was sent in a file type that your device doesn't support by default.
- Check the attachment in your email to see the file type.
- Visit the Devices page, and look at your device Tech Specs to see file types your device supports.
- Try to open the attachment in Gmail, if possible. Gmail can open common file types.
- If it still isn't opening, search the app store for apps that can open the file type. Third-party apps add support for more files.
- On My T-Mobile, log in and check that you do not have any message blocking features. They can prevent Tmomail.net messages.
- If you have Family Allowances, log in and check that you have no blocks in place. They can prevent Tmomail.net messages.
- Make sure that the email is being sent as plain text only. The service cannot send HTML.