Transfer account or line ownership

With a change of responsibility, account holders can let another person take ownership of an existing T-Mobile line or account.

 

Only the current owner of an account can authorize an ownership transfer. It's a good idea for both parties to review the T-Mobile Terms & Conditions before the change of responsibility.

 

To transfer ownership of a business line or account, check out Business account changes.

 

 

 

Current Account Owner

  • My T-Mobile and My Account usage records will no longer be accessible once the ownership transfer is complete.
  • Your account will need to be current in order to transfer account ownership—this includes all past due charges, current charges, and EIP balances. You may be eligible to transfer your EIP balance to another account.
  • If the person taking over the account does not contact us and complete the transfer of ownership, you'll remain responsible for the account and all charges.
  • Ready to get started? Contact us now!

 

Potential Account Owner

  • A credit check and a deposit may be required.
  • You'll need to agree to a service agreement.
  • Depending on availability and account type, you may need a new rate plan.
  • You can bring a device or buy a new mobile device. You may qualify for an Equipment Installment Plan.
  • It may take up to one week before you can register the account on MyT-Mobile.
  • Your voicemail box may be deleted, make sure to save any voicemails you want to keep.
  • Make sure you understand the following bill impacts:
    • Already have an account? We'll use the existing billing method. Otherwise, your billing method will be Bill Current. Learn about Bill Current.
    • You'll be assigned a new bill cycle and bill due date.
    • You'll be responsible for the account and charges on and after the date of the ownership transfer.
  • Contact T-Mobile Customer Service and speak to our activations team within 30 days after the ownership transfer authorization in order to complete the Change of Responsibility. If the request is not completed within 30 days, the original owner will need to contact us again to file another request.