Obtain a copy of a previous bill

    For your convenience, there are a few ways for you to access copies of previous bills:

    • Your last 12 statements are available for printing on My T-Mobile.
    • Your most recent bill may be requested through the automated system by dialing 611.
    • Copies of your last three statements are free and available at any T-Mobile-owned retail store with a government-issued photo ID.
    • Based on your account type, Customer Care will provide one free reprint per calendar year. Each additional copy will be assessed a $5 fee.

     

    Important:

    • Paperless Billing customers are ONLY eligible for bill reprints if the statement is no longer available on My T-Mobile.
    • Bill reprints are not permitted through Customer Care if you've changed your address in the last 30 days.
    • For your confidentiality, reprints cannot be faxed or emailed.

     

    For reprints older than 12 months:

    • You must contact Customer Care.
    • Billing statements are only available for up to seven years.

     

    To get a previous bill from the last 12 months, perform the following steps:

     

    1. Log in to My T-Mobile.
    2. Under Manage, select Billing & Payments.

       3. Navigate to the bill you would like to view using the right arrow, then select View bills.

     

     

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         4. Select Print format to open your bill in a printer friendly version.

     

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          5. Click Print.