Switch from Windows Phone to Windows Phone

Your Windows Phone or Windows Mobile device is like a trusty friend. Having to start with a blank device can be like having to learn how to ride a bike again. But have no fear, this guide is here to help! Following these few quick steps will get your device back in action as quickly as possible.

 

 

Backup and Restore Options

 

Windows 6 and lower

You can download the newest version by using ActiveSync or Windows Mobile Device Center.

 

Windows 7

Install and sync with Microsoft Zune to backup and restore all your device info quickly and easily, follow our Zune guide.

 

Windows 8

  1. From the Start screen, swipe left.
  2. Tap Settings.
  3. Tap email+accounts.
  4. Tap add an account.
  5. Tap Microsoft account.
  6. Enter your email address and password.
  7. Tap next.
  8. If desired, change the content sync setting.
  9. Tap sign in.

 

 

Sync contacts

  1. Swipe left and scroll to settings.
  2. Tap email and accounts.
  3. Verify that a Microsoft acocunt has been added (if not tap add and update).
  4. Tap and hold on the Microsoft account.
  5. Tap Sync.
  6. Make sure contacts have been updated within people. If you need additional help with your contacts, try visiting Windows Phone Contact Help.

 

 

Pictures & media

 

Windows 6 and lower

  1. Place your SD card into your new device, and it will bring over any media stored to it for you!
  2. If you have music or other files on a home PC, you can also transfer it to your new device. To do so, follow: Browse and transfer files between device and computer - Windows Mobile Device Center (WMDC)

 

Windows 7

  1. On your Windows computer, open the Zune application.
  2. Click marketplace.
  3. Click Music.
  4. Locate and click the music track or album you want.
  5. If the music is free, click Free.
  6. If the music is not free, click Buy or Buy Points.
  7. If necessary, sign in to your Windows Live ID account or follow the onscreen instructions.
  8. On the Confirm screen, click Download or click Buy.
  9. If necessary, enter your contact info, tap Next, enter your credit card info, then tap OK.
  10. Your music will be downloaded to your computer.
  11. The next time you connect your phone to your computer, the music will sync to the phone.
  12. From your phone’s Start screen, swipe left.
  13. Tap the Music + Videos tile to see your downloaded music.

 

Windows 8

  1. Connect the small end of the USB cable to your phone and the large end to your computer.
  2. If it doesn't open automatically, open the Xbox Music desktop software on your computer.
  3. If necessary, sign in.
  4. Music files saved on your phone will automatically be uploaded to Collection > Music in the XBox Music desktop.