Learn how to switch to or set up an Android device.
Your Android device is like a trusty friend. Having to start with a blank device can be like having to learn how to ride a bike again. But have no fear, this guide is here to help! Following these few quick steps will get your device back in action as quickly as possible.
Note: When available, use Wi-Fi to setup the phone as some steps may use a lot of data.
Losing touch with all the people closest to you is not an option. Thankfully, with all Android phones your contacts will normally be saved to your Gmail account. Because of this, it is very important that you sign into your new device with the same user name and password that you were using on your previous device.
This will not only restore your contacts, but will allow you to:
Keeping track of passwords can be tricky, so if you don't remember your username or password, see: Google account help
Apps are what makes your Android phone truly yours, so we'll show you how to get all of those awesome little apps back to you. When first signing in to your device or the Play Store, it is important to use the same Gmail username and password that you were using on your original device. Just like your Contacts, Google remembers all of the apps you purchased. Certain versions of Android will even begin downloading these for you when you sign in!
To manually re-download your apps, follow these steps:
Note: Apps from other platforms (such as Apple iOS) cannot transfer to Android. However, a developer may have made a version you can purchase for your new phone. Search the Play Store for a similar app.
There are a few ways to transfer your media content, and we've broken them down here. Pick the option that is easiest for you:
Most devices cannot back up or restore text and picture messages without using a third-party program.
Note: Some retail stores can transfer contacts, calendar, pictures, and videos for you.
One of the most important functions your Android device has is the ability to send and receive email. With Gmail, if you are using the same username and password that you used on your previous device, your Gmail will automatically setup your account on the new device!
For other types of email such as AOL, Yahoo!, or Exchange, you will need to set up your email again. To do this simply find your device's email program and re-enter your info.
No matter how great the information above is, sometimes we still need a little extra help to get our Android device back to it's former glory.
And the help doesn't stop there! Take a look here to find our Support Community. These Forums are filled with other helpful T-Mobile folks asking and answering questions all day long! Give it a read even if you don't have questions, and you'll find some great info, guaranteed!
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