Set up your replacement Android device

    Your Android device is like a trusty friend. Having to start with a blank device can be like having to learn how to ride a bike again. But have no fear, this guide is here to help!  Following these few quick steps will get your device back in action as quickly as possible.

     

    When available, use Wi-Fi to set up the phone as some steps may use a lot of data.

     

    If you need help performing any step, check the how-to guides for your device on the Phones page.

     

     

    Your contacts and calendar

    Losing touch with all the people closest to you is not an option. Thankfully, with all Android  phones your contacts will normally be saved to your Gmail account.  Because of this, it is very important that you sign in to your new device with the same username and password that you were using on your previous device.

     

    This will not only restore your contacts, but will allow you to re-download apps you've paid for and let you send and receive email from your Gmail account. Keeping track of passwords can be tricky, so if you don't remember your username or password, see: Google account help.

     

     

    Your games and apps

    Apps are what makes your Android phone truly yours, so we'll show you how to get all of those awesome little apps back to you. When first signing in to your device or the Play Store, it is important to use the same Gmail username and password that you were using on your original device. Google remembers all of the apps you purchased. Certain versions of Android will even begin downloading these for you when you sign in!

     

     

    Your pictures and media

    There are a few ways to transfer your media content, and we've broken them down here.

     

    Pick the option that is easiest for you:

    • SD card: This is the easiest option. If both the old phone and the new Android phone have an SD card, you can move the SD card to the new phone. The pictures and videos may already be saved on the SD, or they may be on the internal memory.
      • Computer: This is the next easiest option. If you have a computer available, you can copy pictures and videos to the computer, and then to the new device.
        • Cloud storage: If an SD card and computer are not available, you can backup and restore pictures and videos on a cloud storage account. Keep in mind, T-Mobile does not support cloud storage services, because they are all third-party.

          To transfer your media content via the cloud:
          1. Install the same cloud storage app on the old phone and new Android phone. Some cloud storage apps that Android can import are:
          2. Sign up for an account.
          3. Sync files from the old phone to the cloud, and then sync files from the cloud to the new phone.

         

         

        Your text and picture messages

        Most devices cannot backup or restore text and picture messages without using a third-party program. Some retail stores can transfer contacts, calendar, pictures, and videos for you.

         

         

        Your email

        One of the most important functions your Android device has is the ability to send and receive email. With Gmail, if you are using the same username and password that you used on your previous device, your Gmail will automatically setup your account on the new device!

         

        For other types of email you will need to setup your email again. To do this simply find your device's email program and re-enter your info.

         

         

        Additional help

        No matter how great the information above is, sometimes we still need a little extra help to get your Android device back to its former glory.

         

        Additional resources:

        • Head over to our Phones page. Just select your device from the list and you'll be able to check out our how-to guides.
        • Visit our Support Community. Ask other helpful T-Mobile customers questions or get help from an expert.
        • Check out the Help icon on your BlackBerry for additional information on how to get the most our of your device.