Switch to or setup a new Android device

    Learn how to switch to or set up an Android device.

     

    Your Android device is like a trusty friend. Having to start with a blank device can be like having to learn how to ride a bike again. But have no fear, this guide is here to help!  Following these few quick steps will get your device back in action as quickly as possible.

     

    Note: When available, use Wi-Fi to setup the phone as some steps may use a lot of data.

     

     

     

    Your contacts & calendar

     

    Losing touch with all the people closest to you is not an option. Thankfully, with all Android  phones your contacts will normally be saved to your Gmail account.  Because of this, it is very important that you sign into your new device  with the same user name and password that you were using on your previous device.

     

    This will not only restore your contacts, but will allow you to:

    Keeping track of passwords can be tricky, so if you don't remember your username or password, see: Google account help

     

     

    Your games and apps

     

    Apps are what makes your Android phone truly yours, so we'll show you how to get all of those awesome little apps back to you. When first signing in to your device or the Play Store, it is important to use the same Gmail username and password that you were using on your original device. Just like your Contacts, Google remembers all of the apps you purchased. Certain versions of Android will even begin downloading these for you when you sign in!

     

    To manually re-download your apps, follow these steps:

    1. Tap the Play Store icon.
    2. Press the Menu key.
      • This key will vary from phone to phone.
    3. From the menu, select My Apps.
    4. You can now tap on any app and select the button marked Purchased to begin your download.

     

    Note: Apps from other platforms (such as Apple iOS) cannot transfer to Android. However, a developer may have made a version you can purchase for your new phone. Search the Play Store for a similar app.

     

     

    Your pictures and media

     

    There are a few ways to transfer your media content, and we've broken them down here. Pick the option that is easiest for you:

     

    • Use an SD card
      • This is the easiest option. If both the old phone and the new Android phone have an SD card, you can move the SD card to the new phone.
      • The pictures and videos may already be saved on the SD, or they may be on the internal memory. For steps to copy files to the SD card, see How tos > Memory & SD card > Transfer files between internal storage & SD card. Then remove the SD card, and insert it in the new phone.
    • Use a computer
      • This is the next easiest option. If you have a computer available, you can copy pictures and videos to the computer, and then to the new device.
      • For steps, see How tos > Memory & SD card > Transfer files between computer & SD card .
    • Use cloud storage
      • If an SD card and computer are not available, you can back up and restore pictures and videos on a cloud storage account.
        • Note: T-Mobile does not support cloud storage services, because they are all third-party.
        1. Install the same cloud storage app on the old phone and new Android phone. Some cloud storage apps that Android can import are:
        2. Sign up for an account.
        3. Sync files from the old phone to the cloud.
        4. Sync files from the cloud to the new phone.

     

     

    Your text and picture messages

     

    Most devices cannot back up or restore text and picture messages without using a third-party program.

     

    Note:  Some retail stores can transfer contacts, calendar, pictures, and videos for you.

     

     

    Your email

     

    One of the most important functions your Android device has is the ability to send and receive email. With Gmail, if you are using the same username and password that you used on your previous device, your Gmail will automatically setup your account on the new device!

     

    For other types of email such as AOL, Yahoo!, or Exchange, you will need to set up your email again. To do this simply find your device's email program and re-enter your info.

     

     

    Additional help

     

    No matter how great the information above is, sometimes we still need a little extra help to get our Android device back to it's former glory.

     

    And the help doesn't stop there! Take a look here to find our Support Community. These Forums are filled with other helpful T-Mobile folks asking and answering questions all day long! Give it a read even if you don't have questions, and you'll find some great info, guaranteed!

     

     

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