Your Android device is like a trusty friend. Starting with a blank device can be like learning how to ride a bike again. But have no fear, this guide is here to help! Following these quick steps will get your new Android device set up faster than you can say "Andy the Android."
The easiest way to transfer your data to a new device is the T-Mobile Content Transfer app. Load this app onto both your old and new Android devices and follow a few simple steps to transfer over your contacts, call logs, messages, pictures, videos, music, documents, and more.
While we encourage you to use the T-Mobile Content Transfer app to transfer all your data from one phone to another, this document offers additional tips to help your get up and running on your new device.
Note: Some steps may use a lot of data, so use Wi-Fi when available.
If you need help performing any step, check the how-to guides for your device on the Devices page.
Losing touch with all the people closest to you is not an option. Thankfully, with all Android phones your contacts will normally be saved to your Gmail account. Because of this, it is very important that you sign in to your new device with the same username and password that you were using on your previous device.
This will not only restore your contacts, but will allow you to re-download apps you've paid for and let you send and receive email from your Gmail account. Keeping track of passwords can be tricky, so if you don't remember your username or password, see: Google account help.
Apps are what makes your Android phone truly yours, so we'll show you how to get all of those awesome little apps back to you. When first signing in to your device or the Play Store, it is important to use the same Gmail username and password that you were using on your original device. Google remembers all of the apps you purchased. Certain versions of Android will even begin downloading these for you when you sign in!
There are a few ways to transfer your media content, and we've broken them down here.
Pick the option that is easiest for you:
- T-Mobile Content Transfer app: This is the easiest option. Just load the app on both of your devices and follow a few easy steps to transfer your pictures and media from the old device to the new. For more information, see T-Mobile Content Transfer app.
- SD card: If both the old phone and the new Android phone have an SD card, you can move the SD card to the new phone. The pictures and videos may already be saved on the SD, or they may be on the internal memory.
- Computer: If you have a computer available, you can copy pictures and videos to the computer, and then to the new device.
- Cloud storage: If an SD card and computer are not available, you can backup and restore pictures and videos on a cloud storage account. Keep in mind, T-Mobile does not support cloud storage services, because they are all third-party.
- To transfer your media content via the cloud:
- Install the same cloud storage app on the old phone and new Android phone. Some cloud storage apps that Android can import are:
- Google Drive
- Sign up for an account.
- Sync files from the old phone to the cloud, and then sync files from the cloud to the new phone.
One of the most important functions your Android device has is the ability to send and receive email. With Gmail, if you are using the same username and password that you used on your previous device, your Gmail will automatically setup your account on the new device!
For other types of email you will need to setup your email again. To do this simply find your device's email program and re-enter your info.
Sometimes you need a little extra help to get your Android device back to its former glory.
- Head over to our Devices page. Just select your device from the list and you'll be able to check out our how-to guides.
- Visit our Support Community. Ask other helpful T-Mobile customers questions or get help from an expert.
- Head on back to the Content Transfer home page if you need to pick another device combo.
- Third-party apps: There are many third-party applications available to transfer content from one device to another. While T-Mobile doesn't support apps like these, you might find an option that's great for you. Some examples of these apps are: