Data Maximizer is a feature that lets you view high-quality, optimized video streaming while stretching your high-speed data farther, and it's only available on our Simply Prepaid plans.
If you activated a Simply Prepaid plan on or after January 24, 2016, then you already have our Data Maximizer, a network enhancement that optimizes all detectable video streaming to DVD-quality (typically 480p or better). This feature is automatically enabled, allowing your high-speed data to last up to 3 times longer.
If you stream video through Wi-Fi, your viewing experience automatically defaults to the highest available video quality based on the internet service provider. If your connection switches from Wi-Fi to the T-Mobile network, it automatically adjusts to the Data Maximizer-optimized video resolution (when the feature is enabled).
Data Maximizer is automatically enabled on your account, but you can also turn it off in order to view video in the highest possible resolution. It's your choice. When Data Maximizer is off, video streaming is no longer optimized, which means your high-speed data bucket will be used up more quickly. You can disable (or enable) Data Maximizer at any time, and on different lines on your account, through My T-Mobile.
To disable Data Maximizer through My T-Mobile:
- Go to My T-Mobile and log in to your account.
- Click Plan.
- Select Change Services for the line you want to make changes to.
- Choose the Simply Prepaid Data Maximizer Disabled service to disable Data Maximizer. Click Next.
- Agree to the changes in Service Agreement and Terms and Conditions. Click Submit Changes.
If you can't disable Data Maximizer through My T-Mobile, please call T-Mobile customer service at 1-877-778-2106.