You can request a refund for the deposit you paid at activation, as well as any credit balance or overpayment that may be made to your T-Mobile account. We refund deposits on final credit balances upon request, unless otherwise required by law. Interest is applied on deposits at the rate the law requires.
Note: If you have an outstanding balance, the deposit may be applied in any order to any amount you owe on any account. You also may be required to increase or replace your deposit amount.
If you would like to request a refund, please contact Customer Care. You will need to be the billing responsible party or an authorized user and we will need you to verify the following information:
Note: Canceled accounts must wait 30 days before the credit balance can be refunded due to final charges that may post to the account. You can call Customer Care to request a refund for any remaining credit balance.
For deposit refunds:
For credit balance or overpayment refunds:
Note: Refund checks can only be sent to the billing responsible party.
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