You can request a refund for the deposit you paid at activation, as well as any credit balance or overpayment that may be made to your T-Mobile account.
If you would like to request a refund, please contact Customer Care. You will need to be the billing responsible party or an authorized user and we will need you to verify the following information:
Note: Canceled accounts must wait 30 days before the credit balance can be refunded due to final charges that may post to the account. You can call Customer Care to request a refund for any remaining credit balance.
For deposit refunds:
Exception: Deposits form Utah accrue interest but will not be proactively refunded after 12 months.
For credit balance or overpayment refunds:
Note: Refund checks can only be sent to the billing responsible party.
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