Caller ID troubleshooting

Troubleshoot problems with Caller ID when sending and receiving phone calls using T-Mobile's network.

 

Incoming calls

If your phone displays the wrong Caller ID information for an incoming call:

 

  • Confirm that the contact name is spelled correctly in your phone's address book.
    If your address book is correct, the caller must contact their carrier for assistance to correct the misspelling.
  • For Unknown or Unknown Caller IDs, the caller's phone might be set to hide or block the Caller ID for all calls.
    The caller must contact their carrier for assistance to unblock it.
  • If you are using roaming, Caller ID may not work as expected. For help with this network issue, contact T-Mobile Customer Service.
  • If the person calling you is on an account with multiple lines, the primary account holder's name will appear in the caller ID if you don't have the person's name in your address book.

 

 

Outgoing calls

If your phone displays the wrong Caller ID information for outgoing calls:

 

  • If you use a Pay-As-You-Go or Pay-in-Advance (Prepaid) T-Mobile service, your account does not include Caller ID and your phone's Caller ID will correctly displays as Wireless Caller.
  • Confirm that the contact name is spelled correctly in your phone's address book.