Pay in Advance (Prepaid) plan FAQs

    Find answers to commonly asked questions about Pay in Advance (Prepaid) plans.



    Do I have to pay a deposit or run a credit check?

    No. A credit check is not required, and no deposit is needed to activate service. It's that easy.



    How long does it take for a plan change to take affect?

    If you're on a monthly plan, you can future-date the change so that it starts at the end of your current plan period.


    You can also have the change occur immediately. If you change immediately, please keep in mind that you'll lose any remaining time you've already paid for.



    What happens when I run out of talk time?

    Once your account reaches $10 or less, you'll hear your balance every time you place a call. When you have less than 1 minute of talk time remaining on your account, you'll hear warning tones on your phone. Learn how to refill your Pay in Advance account.



    What happens if I don't use all of my minutes or data by the expiration date?

    If your minutes aren't used by the expiration date, they expire and are removed from your account. Keep in mind that remaining talk time is non-refundable.


    If you're qualified for Data Stash, then your unused 4G LTE data is automatically rolled over into the next month.



    How do I purchase and learn more about apps to download on my Pay in Advance (Prepaid) device?

    You'll need to use a personal credit or debit card when purchasing downloadable content for your Pay in Advance (Prepaid) device. Please contact your financial institution about any billing concerns related to the specific download.



    Where can I get help related to these downloaded apps?

    If you have concerns or need help with the app, please contact the third-party content provider.



    How are long distance calls charged?

    • Domestic long distance calls can be made at no additional charge.
    • International call charges vary depending on the country you're calling and the plan you're on. For example, you can save more using Stateside International Talk & Text.