Check for damage to a device

Learn how to check your device for damage that isn't covered by the T-Mobile warranty, whether you've dropped it, kicked it, or drop kicked it into a river.

 

 

Liquid damage

Mobile devices have a liquid damage indicator (LDI) to show if the device has had much contact with water. The indicator is white when it's new, and it turns pink or red when it contacts water.

 

The location of the LDI varies depending on the device. To find out more and see pictures, open the Devices page, select your device, and look under the Storage & Hardware for the Liquid Damage Indicator (LDI) page.

 

If your LDI has turned pink or red, the device is considered out of warranty. This means it isn't eligible for warranty exchanges, buyer's remorse, device trade-ins, or a manufacturer warranty. See Repair or replace a damaged device.

 

 

 

Types of physical damage

Screen damage

Check the screen for any:

 

  • Cracks
    • Tilt the device against a light to see any hairline cracks.
    • Remove the screen protector to see any hidden cracks.
  • Impact marks at the corner or side of the device, which can result from a drop.
  • Chew marks from pets
  • Melted parts
  • Pressure marks or bleeding display
  • Screen lifting up or breaking off

 

If your screen is cracked or damaged, the device is considered out of warranty. This means it isn't eligible for warranty exchanges, buyer's remorse, device trade-ins, or a manufacturer warranty. See Repair or replace a damaged device.

 

Physical damage

Physcial damage includes:

 

  • Broken or bent plastic parts
  • Bent phone casing
  • Keys are missing or broken
  • Missing/damaged charging port
  • Camera lens cracked or broken
  • Lifted screens
  • SIM cards, memory cards, or trays inserted incorrectly and stuck

 

If your device has physical damage, the device is considered out of warranty. This means it isn't eligible for warranty exchanges, buyer's remorse, device trade-ins, or a manufacturer warranty. See Repair or replace a damaged device.

 

USB port damage

If your device won't charge or connect to a computer, check the USB port for damage.

 

The following images show various types of USB port damage:

 

USB metal ring damage

The metal ring around the port is broken.

USB plastic tab damage

The plastic tab is missing from the center of the USB port.

USB Copper pin damage.png

There are exposed copper pins in the port.

Damaged iPhone Port.png

Damaged iPhone Port 2.png

damaged iPhone Port 3.png

Some devices, such as Apple iPhones, have unique ports, which may show the above damage.

 

Charging port or USB port damage is not covered by T-Mobile warranty. See Repair or replace a damaged device.

 

 

Repair or replace a damaged device

No matter how careful you are, accidents happen. Physical or liquid damage to your device is not covered under the warranty, so T-Mobile can't exchange devices with this damage. But, we don’t want you to be stuck with a broken phone, so you have two options to replace or repair your damaged device:

 

  • If you have Jump! or Device Protection, you may be able to replace your device with a new or refurbished one.
  • Some manufacturers offer to repair damaged equipment (for a fee). Contact the device manufacturer to see if they offer this service.