Check for damage to a device

Learn how to check your device for damage that may not be covered by the T-Mobile warranty, whether you've dropped it, kicked it, or drop kicked it into the river.

 

 

Liquid damage

Most devices have a liquid damage indicator (LDI) to determine if the device has come into contact with water. The indicator is usually white, but turns pink or red when it contacts water.

 

The location of the LDI varies depending on the manufacturer. To find out more, check for your device on the Devices page.

 

 

Screen damage

Here are some tips for checking for screen damage:

 

  • Tilt the device to see any hairline cracks.
  • Look for impact marks at the corner or side of the device, which can result from a drop.
  • Remove the screen protector to see any hidden cracks.

 

 

USB port damage

If your device won't charge or connect to a computer, check the USB port. USB port damage is not covered by warranty, so please contact the device manufacturer for repair or replacement.

 

The following images show various types of USB port damage:

USB metal ring damage

The metal ring around the port is broken.

USB plastic tab damage

The plastic tab is missing from the center of the USB port.

USB Copper pin damage.png

There are exposed copper pins in the port.

 

Other port types

Some devices, such as Apple iPhones, have unique ports. See the images below for other examples of damage:

 

Damaged iPhone Port.png

Damaged iPhone Port 2.png

damaged iPhone Port 3.png

 

 

Repair or replace a damaged device

No matter how careful you are, accidents happen. Physical or liquid damage to your device is not covered under the warranty, so T-Mobile can't exchange devices with this damage. But, we don’t want you to be stuck with a broken phone, so you have two options to replace or repair your damaged device:

 

  • If you have Jump! or Device Protection, you may be able to replace your device with a new or refurbished one.
  • Some manufacturers offer to repair damaged equipment (for a fee). Contact the device manufacturer to see if they offer this service.