T-Mobile Name ID app

T-Mobile Name ID shows the name and number of the incoming mobile or landline caller even when the caller isn’t in your address book. Choose who you talk to. T-Mobile Name ID gives you superior caller ID, text ID, and the power to block unwanted calls and texts. It’s an integrated app made exclusively for your T-Mobile phone.

 

T-Mobile Name ID 2.0 is an improved version of the Name ID app, which offers automatic identification and blocking of nuisance and dangerous calls and texts; and faster, more accurate caller identification.

 

Keep in mind:

  • You can't download the app from Google Play.
  • If you already have an older version of this app, you can't download an update to the newest version.
  • The information on this page applies to the newest version of the app.

 

If you're running into trouble with the app, check out our troubleshooting tips.

 

What you can do with the T-Mobile Name ID 2.0 app

  • Identify calls and texts from unknown phone numbers: Know who's calling or texting you before you answer! Name ID combines T-Mobile and partner data to provide identification for over 600 million phone numbers.
  • Simpler, more functional design: Based on Google’s “Material Design” principles, Name ID operates in a way familiar to users of modern Android devices.
  • Dangerous caller identification: Robocallers, IRS tax scammers, political calls, and other nuisance or even dangerous calls are identified immediately so you can decide whether or not to answer the call.
  • Smart Blocking:  Name ID 2.0 automatically blocks any combination of spammers, scammers, and hidden callers.
  • Spam reporting: Did you receive a call that was marked as spam, but you know it’s not? Or, did you receive a call that wasn’t marked as spam, but it was spam? No problem–now you can tell us!
  • Improved Block List: Easily block or unblock callers from your call log. You can also choose whether or not you see blocked callers in your call log or receive notifications about blocked calls.
  • True call blocking: Send blocked callers to voicemail or block them altogether with “hang up” blocking. (Supported on most T-Mobile devices.)
  • Reverse phone search: Look up phone numbers to receive contact information for over 600 million people and businesses.
  • Improved memory performance: Name ID 2.0 uses less of your phone’s valuable memory, runs faster, and uses less battery.
  • Free trial period: Now take more time to experience all the great caller ID and call protection features that Name ID provides.

 

 

What you need to use it

  • A T-Mobile account.
  • The T-Mobile Name ID app on your phone. T-Mobile Name ID 2.0 is compatible with current Name ID-enabled devices on the Android Lollipop and Marshmallow platforms.
  • The Name ID service on your account.
    • You can start a free trial.
    • At the end of the trial, you'll receive an option to purchase a subscription to the service. If you agree, you get the full service and will be billed each month for it.

 

 

How to use the app

 

Access Name ID / change settings

  1. Click the Name ID icon. The Name ID log appears.
  2. Click the Settings icon in the top right.
  3. Perform the following as needed on the Accounts and Settings screen:
    • Manage subscription
    • Set what happens 'When blocking calls', such as sending the call to voicemail.
    • Manage your Caller ID WhitePages profile.
    • Turn off or turn on notifications for:
      • New Callers
      • Updates
      • Blocked Calls and Text

 

Block / unblock caller

  1. Tap the Name ID icon to open the call log screen. A list of callers appears.
  2. Tap the name of a contact you want to block. If you already have some contacts blocked, they are on your block list. Tap the Settings icon and then Block List to access.
  3. Select Block or Unblock.

 

Search callers

  1. Tap the Name ID icon to open the call log screen. A list of callers appears.
  2. Tap the Search icon at the bottom.
  3. Tap one of the following tabs:
    • People
    • Business
    • Phones
    • Address
  4. Enter details specific to the tab (such as a name or company for a business, or a phone number for phones).

 

Subscribe / unsubscribe

To subscribe outside of the trial period, download or access Name ID app and follow the prompts.

 

To subscribe during the trial:

  1. Turn on the new T-Mobile device and connect to the network to start the trial.
  2. Verify that notifications appear in the notification bar about Name ID.
  3. Click More Info.
  4. Perform one of the following:
    • View the time remaining on the trial.
    • Click Opt Out to leave the trial early.
    • Click Subscribe to sign up for Name ID for a monthly charge. If you're not able to subscribe, turn off Wi-Fi and check network connection.

 

To unsubscribe:

  1. Tap the Name ID icon to open the app.
  2. Tap the Menu icon.
  3. Tap Help & Support.
  4. Tap Unsubscribe from Name ID.

 

View caller details

  1. Tap the Name ID icon to open the call log screen. A list of callers appears.
  2. Tap the name of a contact to view the following caller details (some callers have more details if they have a White Pages profile, like a business):
    • Name
    • Phone Number
    • Address
    • Options to Block caller, add to contacts, call, text, or get directions
    • Website, menu, nearby stores or people (if applicable)
    • Spam indicator with option to report number