Mobile hotspot won't power on

    Troubleshoot problems with your mobile hotspot not turning on.


    If you need help performing any step, check the how-to guides for your device on the Mobile Internet page.


    To fix this issue:

    1. Make sure the charging indicator lights up when you're charging the mobile hotspot. Keep in mind, it can take up to 20 minutes for a charging indication if the battery is completely depleted.
    2. Remove the battery and check the battery for damage: missing contacts, swelling, or other physical problems. If there is damage, contact us.
    3. Plug the mobile hotspot into the charger, and the charger into a wall outlet.
    4. If the device shows charging, try to power it on.
    5. If the above steps haven't fixed this issue, contact us.