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- As long as your account stays open, any Equipment Installment Plan device payments on a cancelled line will continue to bill as usual. If the entire account is closed, all remaining payments will be charged and due with your final bill.
- Once a mobile number is cancelled, voicemail and DIGITS call histories and messages will be deleted and cannot be recovered. Check your voicemail and save any desired messages prior to cancelling.
- Once your account has been cancelled and no open lines remain, you will no longer have access to My T-Mobile.
- Final payment can be made through the IVR, Retail, Customer Care or by mailing in your payment.
Cancellations cannot be completed online or through the T-Mobile App. If you decide to cancel a line or your account or have additional questions just give us a call and we can help you out.