Nothing sounds worse than arriving in another country only to find out your phone doesn't work there. This international roaming checklist has all the things you need to know before traveling abroad.
For more information about available roaming services, see International roaming services.
Your phone, coverage, and rates
We want you to be able to step off the plane and use your phone without costly roaming fees. Here's how to check whether your phone is ready and if there'll be any additional costs:
- Check out the country you’ll be visiting by entering it in the look-up tool and clicking Check rates & coverage. There you can see the rates and coverage map for that country.
- If you'll be traveling by sea, scroll down to Going on a cruise? on that page and enter the name of your cruise ship or ferry.
- When you're done reviewing the coverage and rates, scroll down to See if your device works in that country. Enter your device in the field and click SEARCH.
- When you get there, you may need to turn on Data Roaming on your device. Check out your User Guide or the Network & APN How Tos for your device for the exact steps.
Don't forget to pack your charger and invest in a travel adapter and electrical converter. Most countries outside the U.S. and Canada have different types of outlet plug designs.
If you're on our Magenta, Simple Choice Plan, or T-Mobile ONE, you get unlimited 2G data and texting in more than 210 countries and destinations at no extra charge. If you’re on our Essentials plan, you get unlimited texting in these locations. To check which plan you're on, log in to My T-Mobile. If you need to, learn how to Change your plan.
Calling while abroad
Incoming calls are routed automatically to your phone, but placing a call while you're outside the U.S. works a little differently than when you're at home. If you're on our Magenta, Simple Choice Plan, T-Mobile ONE, or Essentials plan, voice calling is available in more than 210 countries and destinations for a flat rate of $0.25/minute.
- To call a local number in the country you're visiting, dial the plus sign + followed by the country code, city code, and number (which can be any number of digits with or without dashes or spaces). If there's a zero (0) listed before city code, remove the zero.
- To call back to the U.S., dial +1, the area code, and the number (Example: +1-555-123-4567). The plus sign replaces the need to use an IDD code. (It's the same to send a text message, too.)
- You can dial 1-1-2 when traveling internationally for emergency calls. 9-1-1 may also be used in some countries in addition to 1-1-2. If you're in doubt, check the local directory or other resource for the emergency number in that country.
- Toll-free numbers like 1-800 or 1-888 can't be guaranteed to work while abroad. Check into alternate numbers for any you may want to call while traveling.
Your voicemail password & charges
Great news, there's no extra charge for people leaving a voicemail in your inbox when you are roaming internationally. However, you will be charged for the following:
- If your phone is on when you get an incoming call, even if you don't answer it and it goes to voicemail, the call is charged one minute for the call coming in to the phone. (There are no charges at all if your phone is turned off.)
- If you call your voicemail from your mobile phone to listen to messages, that call will be charged at the international roaming rate of the country you're in.
If you don't want to be charged for listening to your messages, you can access your voicemail from a landline or other phone. You'll need your voicemail password (the one you selected during voicemail setup). If you've forgotten your password, you can reset it by contacting T-Mobile Customer Service.
- From a landline or other phone, call your mobile number and have it go to voicemail.
- Interrupt your voicemail greeting by pressing * (the star key).
- When it tells you to, enter your voicemail password.
- Follow the menu options to check your voicemail messages.
Note: Keep in mind, the landline or other phone you're using may charge you for long-distance fees when calling your phone to get your messages. Check into that ahead of time so you know what to expect.
Our Customer Service number
We'll still be right here if you need us while you're traveling and we promise not to get too jealous of your international escapades. To give us a call:
- From your mobile device, dial the plus sign + followed by 1-505-998-3793. We won't charge you anything for this call, no matter where you are. Go ahead and store this number in your phone's contact list for easy and quick dialing while you're away.
- From a landline (long-distance fees may apply), dial the International Direct Dialing (IDD) prefix for the country you're in, followed by 1-505-998-3793.