International roaming checklist

    Nothing's worse than traveling to another country, only to find your phone doesn't work. We want to help you prepare before you take your next international trip. Our international roaming checklist makes sure you have everything you need when traveling abroad.


    For more information, including how to access your voicemail while travelling, check out our International roaming FAQs.



    For a smooth trip, here are the things you'll want to check or have on hand:


    • Your phone. We want you to be able to just step off the plane and start using your phone without costly roaming fees. It's easy to verify if your phone will work, and if there will be any additional costs, no matter where your travels take you outside the United States. Here's how:
      1. Tell us which country you’ll be visiting by entering it in the look-up tool and clicking CHECK RATES & COVERAGE. You can review the rates and coverage map for that country.
        Note: If you'll be traveling by sea, you can also click Going on a cruise? Check out your rates on cruises and ferries which is found just below the country search tool.
      2. When you're done reviewing the coverage and rates, scroll down a little farther to See if your device works in that country. Enter your device in the field and click SEARCH.

    • Your phone's charger. Don't forget to pack your power cord/charger! You'll also want to invest in a travel adapter and electrical converter. Most countries outside the U.S. and Canada have different types of outlet plug designs.

    • The Simple Choice™ Plan. Our Simple Choice Plan gives you unlimited data and texting in more than 140 countries at no extra charge. If you want to check what plan you're on, or want to switch to the Simple Choice Plan, check out Change your plan.

    • Our Customer Service number. To contact T-Mobile Customer Service from outside the U.S.:
      • From your mobile phone, dial the plus sign + followed by 1-505-998-3793 from from your mobile phone. T-Mobile won't charge you for this call.
      • From a landline (long-distance fees may apply), dial the International Direct Dialing (IDD) prefix for the country you're in, followed by 1-505-998-3793.



    Related pages


    International roaming services

    International roaming FAQs




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