International roaming FAQs

    Find answers to commonly asked questions about international roaming. Check out our plans.to see which one will work for you when traveling outside the U.S.  With a qualifying Simple Choice™ Plan, you get automatic coverage in 120+ countries and destinations. This includes unlimited international data coverage and texting at no extra charge, as well as just 20 cents per minute for calls to mobile devices and landlines.

     

     

     

    Will my phone work when traveling abroad?

    Before you leave on your trip, you can check to see if your phone will work internationally:

     

    1. Tell us which country you’ll be visiting by entering it in the look-up tool and clicking CHECK RATES & COVERAGE. You can review the rates and coverage map for that country.
    2. When you're done reviewing the coverage and rates, scroll down below the coverage map to See if your device works in that country. Enter your device in the field and click SEARCH.

     

     

    How do I prevent unexpected charges?

    International roaming with unlimited data and text is now included in qualifying Simple Choice Plans at no extra charge. If you want to check what plan you're on, or want to switch to a Simple Choice Plan, check out Change your plan.

     

     

    How do I access the Internet? Can I use Wi-Fi?

    You can find steps to access the Internet by visiting the Phones page. If you prefer, you can also use Wi-Fi if it's available. Many cafés, restaurants, and businesses have Wi-Fi hotspots you can access while traveling abroad.

     

     

    How can I add higher-speed data to my plan?

    High-speed data passes are available for purchase when you travel internationally. You can purchase a 1-, 7-, or 14-day pass. All of these passes include tethering.

     

    If you're a business customer looking to add higher-speed data, T-Mobile has what you need. You can add data to your plan, anywhere from 150 MB to 2 GB.

     

    Read how you can Add an On Demand data pass.

     

     

    Are rates different when traveling on cruises or ferries?

    T-Mobile is doing our best to go where you go, wherever your travels take you. If you visit our International page, scroll about halfway down and click Going on a cruise? Check out your rates on cruises and ferries. Then, after reviewing the rates, scroll a little farther down so you can Check to see if your device is cruise-compatible by searching for your device.

     

     

    What if I travel to outside T-Mobile's list of 120+ countries?

    As much as we want you to have unlimited data and text wherever you travel in the world, there are a few countries and destinations that are not part of our Simple Choice Plan. Follow these steps to see the rates in a specific country or destination:

     

    1. Tell us which country you’ll be visiting by entering it in our look-up tool and clicking CHECK RATES & COVERAGE. You can review the rates and coverage map for that country.
      • If the country is on our list, then great! You get the unlimited data and text that's part of our Simple Choice Plan.
      • If it's not on our list, you'll see the rates for All T-Mobile plans for that country. If you're not on our Simple Choice Plan, you'll need to activate the rates that are shown by adding the World Class service to each line through My T-Mobile. To do so, click the Log in to My T-Mobile now link that's just left of the rates table of the country you just looked up.
    2. When you're done reviewing the coverage and rates, scroll down below the coverage map to See if your device works in that country. Enter your device in the field and click SEARCH.

     

     

    How do I access voicemail while roaming?

    To check your voicemail while traveling abroad:

     

    1. Press and hold the 1 key on your phone.
    2. Then, interrupt your greeting by pressing the star key *
    3. Enter your password.

     

     

    How do I contact T-Mobile Customer Service while traveling internationally?

    You can contact T-Mobile Customer Service by dialing the plus sign + followed by 1-505-998-3793 from your mobile phone. T-Mobile won't charge you for this call.

     

    Long-distance fees may apply if you call from a landline. To call from a landline phone, dial the International Direct Dialing (IDD) prefix for the country you're in, followed by 1-505-998-3793.

     

     

    Related pages

     

    International roaming services

    International roaming checklist