Web Guard

    Web Guard is a free service which you can use to help restrict adult content from being seen or accessed by family members under 18 years of age. The Primary Account Holder can add or remove Web Guard by going to My T-Mobile and logging in to your account.


    How it works

    Web Guard helps to block or filter web page content, but it doesn't block everything. It doesn't block user-generated content such as Instant Messaging (IM), email, and text messages. Keep in mind the filter isn't available on all phones. It might not work at certain times or in certain locations, and it doesn't work with downloaded, third-party web browsers.



    Requesting sites or pages be blocked or unblocked

    If you'd like certain content to be blocked or unblocked, email your request, along with the website address, to contentcontrol2@t-mobile.com.


    Requests are reviewed by a third-party vendor that maintains a list of blocked URLs for our Web Guard feature. We can't comment on specific content concerns, but we do forward all customer feedback to the vendor who reviews and evaluates the requests. At this time, there's no procedure to provide specific feedback on your concerns.



    Adding or managing Web Guard

    The Primary Account Holder can add or remove Web Guard.


    From the T-Mobile app

    1. Open the app. If you don't have it, download it now.
    2. Tap Profile Settings.
    3. Scroll down and tap Family Controls.
    4. Adjust the Web content filter as needed.


    From a computer

    1. Go to My T-Mobile and log in to your account.
    2. In the top right corner of the screen, click PROFILE.
    3. Click Family Controls.
    4. Under WEB GUARD, to the right of Web content filter, select Edit to adjust the settings as needed.


    If you're seeing an "Access Denied" error when trying to go to certain web pages, Web Guard might be active on your line. Contact the Primary Account Holder to check the Web Guard settings.