Web Guard device content filter

Web Guard is a free service for T-Mobile customers that you can use to help restrict adult content from being seen or accessed by family members under 18 years old.

 

 

What's blocked by Web Guard

 

Blocked or restricted

  • Web Guard prevents access to adult web content only when your device is connected to T-Mobile’s cellular network.
  • Web Guard has multiple filters that you can set for blocking and restricting content: Child, Teen, Young Adult, and No restrictions. Follow the steps below to manage Web Guard to see what's restricted with each filter.

 

Not blocked

  • Browsing over Wi-Fi
  • User-generated content such as email, text messages, instant messaging (IM).
  • Downloaded, third-party web browsers.
  • Visiting secured web sites (https) because encryption prevents Web Guard from seeing the content of those websites.
  • Accessing content via any application
  • Web Guard not available on all devices and it might not work at certain times or in certain locations

 

Add or manage Web Guard

Only the Primary Account Holder (PAH) or someone authorized by the PAH can make changes to your account. For information about what a Primary Account Holder is and how to authorize permissions, see Set up My T-Mobile permissions.

 

From the T-Mobile app
  1. Open the app and log in if prompted. If you don't have the app, download it now.
  2. Tap MORE > PROFILE SETTINGS > FAMILY CONTROLS.
  3. If you have multiple lines on your account, tap the down arrow and select the line you want to make changes to.
  4. Tap Web Guard, then select Child, Teen, Young Adult, or No Restrictions (this means Web Guard is off).
  5. Tap Show filter levels to see what each filter does.
  6. Save your changes.
From My T-Mobile (web browser)
  1. Go to My T-Mobile and log in to your account.
  2. Click your Profile name in the top right > PROFILE > FAMILY CONTROLS.
  3. If you have multiple lines on your account, click the down arrow and select the line you want to make changes to.
  4. Tap Web Guard, then select Child, Teen, Young Adult, or No Restrictions (this means Web Guard is off).
  5. Tap Show filter levels to see what each filter does.
  6. Save your changes.

 

Troubleshooting

Web Guard isn't foolproof and shouldn't be a substitute taking steps to monitor access to content.

 

  • Access Denied error: If you see this when trying to open certain web pages: Web Guard might be active on your line. Contact the Primary Account Holder to check the Web Guard settings.
  • Internet access issues: Follow  Internet and data issues