Web Guard

    Web Guard is a free service that you can use to help restrict adult content from being seen or accessed by family members under 18 years old. If you're the Primary Account Holder, you can add or remove Web Guard by going to My T-Mobile and logging in to your account.

     

    If you're seeing an "Access Denied" error when trying to open certain web pages, Web Guard might be active on your line. Contact the Primary Account Holder to check the Web Guard settings.

     

     

    How it works

    Web Guard helps block or filter web page content, but it won't block everything. It won't block user-generated content such as instant messaging (IM), email, and text messages. The filter is not available on all devices, it might not work at certain times or in certain locations, and it doesn't work with downloaded, third-party web browsers.

     

    Requesting sites/pages be blocked or unblocked

    If you'd like to block or unblock certain content, email your request—including the website address—to contentcontrol2@t-mobile.com.

     

    Requests are reviewed by a third-party vendor that maintains a list of blocked URLs for our Web Guard feature. We can't comment on specific content concerns, but we do forward all customer feedback to the vendor, who reviews and evaluates the requests. At this time, there's no procedure to provide specific feedback about your concerns.

     

    Adding or managing Web Guard

    The Primary Account Holder can add or remove Web Guard from the PROFILE page.

     

    From your mobile device with the T-Mobile app:

    1. Open the app. If you don't have it, download it now.
    2. Log in to your account using your T-Mobile ID and password.
    3. From the menu in the upper-left corner, tap PROFILE SETTINGS.
    4. Scroll to and tap FAMILY CONTROLS.
    5. Select a Web content filter. Tap View filter levels to see what each filter does.

     

    From a computer:

    1. Go to My T-Mobile and log in to your account using your T-Mobile ID and password.
    2. Access the PROFILE menu in the top-right corner.
    3. Scroll to and select Family Controls.
    4. Select a Web content filter. Select View filter levels to see what each filter does.