4G LTE CellSpot address notifications

Learn about the 4G LTE CellSpot notification messages.

 

 

Unable to confirm address

ItemDetails
ReasonT-Mobile is unable to validate your device use address due to lack of GPS or cellular network signal. Device setup succeeds, but you receive a daily SMS or email notification (day 1 to day 7) to help T-Mobile complete the location validation.
Email

Subject: Important 4G  LTE CellSpot™ Notification – Require Device Use Address Identification

 

Unfortunately, we are unable to confirm your 4G LTE CellSpot™ is installed at the registered address you provided to T-Mobile: [provided address]. Failure to provide a current address could impede your ability to receive emergency services. We have sent SMS notification to <your phone number> with instructions to resolve this issue. Please complete this procedure by xxx date to avoid 4G LTE CellSpot™ deactivation.

SMSFree T-Mobile Msg: 4G LTE CellSpot at unknown location. This affects 9-1-1 service. If at [provided address], reply. Or call 611 to change address and avoid emergency 9-1-1 limitations and device deactivation.
Actions
  1. If within days 1-7, respond to the message to confirm the address is correct. This completes device setup.
  2. If you need to update the address, contact us or follow these steps:
    1. Go to https://my.t-mobile.com/home.html
    2. Sign in and click Profile at upper-right corner
    3. Click Coverage devices at bottom-left corner
    4. In the 'Customer device use address' box, click Edit.
    5. Update the address information, then click Save.
  3. If day 8 or later, contact us.

 

 

No customer information

ItemDetails
ReasonIf you don't confirm your address within 6 days, you will receive an SMS or email notification on day 7 that states your device will be shut down on the next day if the issue remains unresolved.
Email

Subject: Important 4G LTE CellSpot™ Notification – Require Device Use Address Identification

 

Unfortunately, we are still unable to confirm your 4G LTE CellSpot™ is installed at the registered address you provided to T-Mobile: [provided address]. Failure to provide a current address could affect your ability to receive emergency services.  We have sent SMS notification to <your phone number> with instructions to resolve this issue.  If the issue is not resolved by xxx date, your 4G LTE CellSpot™ will be deactivated.

SMSFree T-Mobile Msg: 4G LTE CellSpot installed at unknown location. This affects 9-1-1 service.  If at [provided address], reply. Or call 611 to update address. If unresolved, device will deactivate.
Actions
  1. If within days 1-7, respond to the message to confirm the address is correct. This completes device setup.
  2. If you need to update the address, contact us or follow these steps:
    1. Go to https://my.t-mobile.com/home.html
    2. Sign in and click Profile at upper-right corner
    3. Click Coverage devices at bottom-left corner
    4. In the 'Customer device use address' box, click Edit.
    5. Update the address information, then click Save.
  3. If day 8 or later, contact us.

 

 

Unknown address

ItemDetails
Reason

You responded to an SMS with a short code reply, but the unknown address issue is not resolved due to these errors:

  • Reply was not received until after device has been deactivated after day 7.
  • Reply was sent with the wrong short code.
  • Reply came from an invalid phone number.
Email

Subject:  Important 4G  LTE CellSpot™ Notification – Require Device Use Address Identification

 

Unfortunately, we cannot confirm your 4G LTE CellSpot™ is installed at the registered address you provided to T-Mobile: [provided address]. To avoid emergency 9-1-1 limitations and device deactivation, please contact customer service at 1-800-937-8997 or 611 from your T-Mobile phone to resolve this issue.

SMSFree T-Mobile Msg: 4G LTE CellSpot™ still at unknown location. This affects 9-1-1 service and device function. Please call customer service at 611 for resolution.
ActionsPlease contact us to resolve this issue.

 

 

Device outside T-Mobile service area: spectrum

ItemDetails
ReasonDevice was installed at a location where T-Mobile does not own licensed spectrum and where we cannot operate towers.
Email

Subject: Important 4G LTE CellSpot™ Notification – Device Outside T-Mobile Service Area

 

We’ve noticed your 4G LTE CellSpot™ is not installed at the registered address you provided to T-Mobile: [provided address]. Unfortunately, we are unable to activate your 4G LTE CellSpot™ at your current location since it is outside T-Mobile’s operating area. Please contact customer service at 1-800-937-8997 or 611 from your T-Mobile phone to request a free return kit to return the device to T-Mobile.

SMSFree T-Mobile Msg: 4G LTE CellSpot™ setup failed due to location outside of T-Mobile operating area. Please call 611 to return the device to T-Mobile.
Actions
  1. Confirm if location is temporary or permanent.
  2. If temporary, device will not work in current location because it is outside the T-Mobile network. Once you are back within the T-Mobile area, follow the setup instructions to activate it.
  3. If permanent, device will not work in current location because it is outside the T-Mobile network. You must return device and use an alternate coverage solution.

 

 

Device outside T-Mobile service area: E911

ItemDetails
ReasonDevice setup failure. Unable to establish a E911 relationship with a local public safety answering point.
Email

Subject: Important 4G  LTE CellSpot™ Notifications – Device Outside T-Mobile Service Area

 

We’ve noticed your 4G LTE CellSpot™ is not installed at the registered address you provided to T-Mobile: [provided address]. Unfortunately, we are unable to activate your 4G LTE CellSpot™ because this location is outside of T-Mobile’s operating area. Please contact customer service at 1-800-937-8997 or 611 from your T-Mobile phone to request a free return kit to return the device to T-Mobile.

SMSFree T-Mobile Msg: 4G LTE CellSpot™ setup failed due to location outside of T-Mobile operating area. Please call 611 to return the device to T-Mobile.
Actions
  1. Confirm if location is temporary or permanent.
  2. If temporary, device will not work in current location because it is outside the T-Mobile network. Once you are back within the T-Mobile area, follow the setup instructions to activate it.
  3. If permanent, device will not work in current location because it is outside the T-Mobile network. You must return device and use an alternate coverage solution.

 

 

Requires device use address update

ItemDetails
Reason

4G LTE CellSpot device is not located at an address that was previously provided to T-Mobile. Device setup succeeds but you need to update the device use address.

Email

Subject:  Important 4G LTE CellSpot™ Notification –  Require Device Use Address Update

 

We’ve noticed your 4G LTE CellSpot™ is not installed at the registered address you provided to T-Mobile: [provided address].  Please visit https://my.t-mobile.com or contact customer service at 1-800-937-8997 or 611 from your T-Mobile phone to update your address. Failure to provide a current address could affect your ability to receive emergency services and result in device deactivation.

SMSFree T-Mobile Msg: 4G LTE CellSpot™ not installed at registered address. This affects 9-1-1 service. Please update address to avoid emergency 9-1-1 limitations and device deactivation.
Actions
  1. If the address is correct,  it was a GPS error and no action is required.
  2. If you need to update the address, contact us or follow these steps:
    1. Go to https://my.t-mobile.com/home.html
    2. Sign in and click Profile at upper-right corner
    3. Click Coverage devices at bottom-left corner
    4. In the 'Customer device use address' box, click Edit.
    5. Update the address information, then click Save

 

 

Device use address identification success

ItemDetails
ReasonAn 'Unknown Address' issue was successfully resolved via address confirmation or address update.
Email

Subject:  Important 4G  LTE CellSpot™ Notification – Device Use Address Identification Success

 

We have confirmed your 4G LTE CellSpot™ is installed at the registered address you provided to T-Mobile: [provided address]. Device setup is complete. Be sure to keep the device registered address current to avoid emergency 9-1-1 limitations and device deactivation.

SMSFree T-Mobile Msg:  Great news! Your 4G LTE CellSpot setup has been successful at [provided address].
ActionsSetup is successful and no additional action is required. Keep in mind that if you move the device to another address, you will need to update the you will need to update the device use address.

 

 

Device setup success

ItemDetails
Reason4G LTE CellSpot is set up successfully without any address mismatch.
Email

Subject:  Important 4G  LTE CellSpot™ Notification – Device Setup Success

 

Great news! Your 4G LTE CellSpot™ setup at [provided address] has been successful.  If this address is not correct, please visit https://my.t-mobile.com  or contact customer service at 1-800-937-8997 or 611 from your T-Mobile phone to update your account.  Be sure to keep the device registered address current to avoid emergency 9-1-1 limitations and device deactivation.

SMSFree T-Mobile Msg:  Great news! Your 4G LTE CellSpot setup has been successful at [provided address].
ActionsSetup is successful and no additional action is required. Keep in mind that if you move the device to another address, you will need to update the you will need to update the device use address.