How to generate a new encryption key with a BlackBerry device

Learn how to generate a new encryption key. Steps on this page apply to the BlackBerry Enterprise Server 4-4.1.7 and BlackBerry® Device Software 4-6.

 

To generate a new encryption key:

 

  1. Make sure your device is on the latest software version.
  2. From the home screen, click Options. Depending on the theme, you may need first need to select Settings>.
  3. Click Options > Security > Security Status Information.
  4. Select Services and highlight Desktop.
  5. Click the Menu Key and select Regenerate Encryption Key.
  6. In the Service section, display the menu and click Regenerate Encryption Key.
  7. When the update prompt appears, click OK.