Camera troubleshooting: HTC HD7

Understanding the Issue

Pictures taken with the phone camera are blurry.

 


                                                            
Software version affected[7.0.7004.0]
Software version resolvedNA
Software update resourcesNA
Issue typeNA

 

Customer Education

Do NOT process a handset exchange. It will not resolve this issue.

 

Educate customers that the camera is a two-stage camera. Half press the Camera key to focus and then fully press the Camera key to take the picture. The camera will not focus for pictures taken with only a full press of the Camera key.