Master reset: Motorola Moto X

Learn how to master reset the Motorola Moto X through the menu or hardware keys.

 

 

 

 

Master reset from settings menu

 

A master reset restores the original factory settings and may delete your personal data on the internal storage, such as downloads, ringtones, images, apps, contacts, and Visual Voicemail.

 

To perform a master reset, follow these steps:

 

  1. Back up all data on the internal memory.
  2. From the Home screen, tap the Menu key.
  3. Tap Settings.
  4. Tap Backup & reset.
  5. Tap Factory Data reset.
  6. Tap Reset phone.

 

 

Master reset with hardware keys

 

A master reset restores the original factory settings and may delete your personal data on the internal storage, such as downloads, ringtones, images, apps, contacts, and Visual Voicemail.

 

If the device menus are frozen or unresponsive, you can master reset using hardware keys. To perform a master reset, follow these steps:

 

  1. Back up all data on the internal memory.
  2. With the phone powered off, press and hold the Volume down key and Power key for 2-3 seconds until the theBoot options screen appears.
  3. Release the keys.
  4. Use the Volume down key to scroll to highlight Recovery.
  5. Press the Volume up key to select.
  6. The phone will display the Motorola logo then the Android recovery screen.
  7. Once the Android recovery screen displays, press and hold the Volume up key for 10-15 seconds.
  8. Quickly tap and release the Power key.
  9. The Android recovery screen will appear.
  10. Scroll down using the Volume down key to highlight Wipe data/factory reset.
  11. Press the Power key to select.
  12. Once the reset is complete, press the Power key to Reboot.