Can't sign into a Google account on an Android device

    Troubleshoot problems signing in to a Google account.


    If you need help performing any step, check the how-to guides for your device on the Phones page.


    To fix this issue:

    1. Make sure of the following:
      • You have a data feature on your account.
      • You're able to access the Internet.
      • You can sign in to your Google account from a computer. If you can't check out Google account help.
    2. Reset your device.
    3. Try to sign in to your Google account. If you still cannot sign in, create a new Google account or contact Google. Google can help with a locked account, username or password recovery, and other issues.