Google account help

Google fully supports services and signing in on your Google account. T-Mobile just supports your device Internet.


If you need to get out of a jam with your account, Google can fix locked accounts, username or password recovery, and other issues. Contact Google.


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Can't sign in to your Google account

  1. In the web browser, open a few web pages to check your Internet connection is loading. If not, follow No Internet instead.
  2. Check G Suite Status Dashboard for any Google disruptions or outages. Those can prevent your sign in.
  3. Sign in to your Google account from a computer to test access. If you can't, contact Google.
  4. Restart the device.
  5. If you have 2-step verification enables, be sure you are entering the security password. See 2-Step Verification - Google Account Help.
    • If you still cannot sign in, perform a master reset on your device. (Visit your Devices page, and use the Device Reset page for help.)
    • Try to sign in to your Google account again.
    • If you still cannot sign in, create a new Google account or contact Google.



    Recover or reset Google password

    Visit Google for password recovery at Change or reset your password - Google Account Help.