Google account help

    If you're having trouble signing in to your Google account on your Android device, we have provided some basic troubleshooting below to get you started. But, Google's got the real goods to help you out of a jam with your Google account. If the steps below don't solve your account issue, contact Google for additional help. Google can help with a locked account, username or password recovery, and other issues.


    Can't sign in to your Google account

    1. Make sure of the following:
      • You have a data feature on your account.
      • You can access the Internet.
      • You can sign in to your Google account from a computer. If you can't, contact Google.
    2. Reset your device.
    3. Try to sign in to your Google account. If you still cannot sign in, create a new Google account or contact Google.



    Recover your Google account password

    Password recovery steps can vary depending on the security options set up on the account. If you get stuck following the steps below, contact Google for help.


    1. From a computer or the browser on your device, go to
    2. Click Sign In.
      Note: If you do not see the Sign In option, you may already be signed in. Sign out of your account and then continue with the steps below.
    3. Click Need help?
    4. Select I don't know my password.
    5. Enter your email address and select Continue.
    6. Type the characters that you see in the captcha image.
    7. Select Continue.
    8. Follow the on-screen prompts.
    9. If you still cannot sign in, contact Google.