Google account help

    Find help with signing in to your Google account or import/sync your data from Microsoft Outlook.

     

     

     

     

    2-step verification

     

    2-step verification is a security feature that protects your Google account from unauthorized access, but it can also stop your phone from signing in.

     

    To learn about and set up 2-step verification, see: Google 2-Step Verification. If you're having problems signing in from your phone and this feature is turned on, then create an app password for the account and use that to sign in. For help, see: Passwords and codes used with 2-Step Verification - Accounts Help.

     

    T-Mobile does not have access to Google accounts and cannot help with your Google account settings . Please contact Google.

     

     

    Account has been locked

     

    Errors:

    • Can sign in to Google account on computer, but not on phone, tablet, or email client
    • Error: 'Account Locked'
    • Error: 'Account Lockdown: Unusual activity'
    • Error: 'Lockdown in Sector 4'

     

    Google may temporarily lock your Google account if they detect abnormal usage on it. To understand this and unlock the account, use: My account has been locked - Gmail Help. If you need additional help, refer to Google help: Google Groups.

     

    T-Mobile does not have access to Google accounts and cannot unlock your Google account. Please contact Google.

     

     

    Recover username or password

     

    To recover a lost or forgotten password for your Google account, use: Google Account Recovery. If you need additional help, refer to Google help: Account Recovery form - Accounts Help.

     

    T-Mobile does not have access to Google accounts and cannot recover your Google account username or password. Please contact Google.

     

     

    Set forgot password options

     

    To set up how to recover your Google account is you forget the password, use: Set forgot password options - Gmail Help. If you need additional help, refer to Google help: Account Recovery form - Accounts Help.

     

    T-Mobile does not have access to Google accounts and cannot manage your Google account recovery options. Please contact Google.

     

     

    Sync Microsoft Outlook with Google Gmail / contacts / calendar

     

    To sync Microsoft Outlook with Gmail contacts, calendar, and more, use: Google Sync.

     

    Alternately, you can transfer, import, or export data:

     

    T-Mobile does not have access to Google accounts and cannot provide further sync options for your Google account. Please contact Google.

     

     

     

     

    Related pages

     

    Phone cannot sign in to Google account: Android