Reset security lock: Android

    Related errors:

    • 'Sorry try again'
    • 'You have incorrectly drawn your unlock pattern 5 times. Please try again in 30 seconds.'
    • 'Too many pattern attempts'
    • Unable to scan fingerprint to unlock phone
    • PIN, password or fingerprint scan does not work when unlocking device

     

    You many see one of these errors, or simply forget your unlock code or pattern.

     

     

     

    1. You can only reset a security lock if you have a Gmail account set up and you know the password.,
      • If no Google account is set up on the device, perform a master reset using the hardware keys. See your device how tos > Settings > Master reset.
        Note: No data can be backed up because the device cannot be accessed.
      • If a Google account is set up but you don't know the password or username, see: Google account help.
    2. After five (5), ten (10), fifteen (15) unsuccessful attempts at entering the security, you will see a temporary lock out for 30 seconds.
      Note: If the option never appears, then the device does not have a Google account set up.
    3. Tap Forgot Pattern.
    4. Enter your Gmail username and password.
    5. If you successfully log into your Gmail account, you will see an option to record a new pattern.
    6. If you were unable to successfully log into your Gmail account from the device, log into your Android Device Manager app from a computer and attempt to unlock the screen or reset the PIN or password online.
    7. If you are still unable to log into your Gmail account from the device, perform a master reset using the hardware keys. See your device how tos > Settings > Master reset.