Learn how to PUK unlock the Samsung Galaxy S Relay 4G (T699).
- 'PIN code blocked. Enter PUK code:'
- 'Enter PUK code'
- 'SIM card locked. Emergency calls only. Please contact Customer Care'
If you enter a PIN code incorrectly several times in a row, the device blocks you from attempting again. To enter a PUK code and unblock the PIN, follow these steps:
Important: You must call Customer Care for the PUK code. Entering the wrong code can permanently damage your SIM card.
- Contact Customer Care to request your PUK code.
- When the device displays 'SIM card is PUK-Locked. Please contact Customer Care’, tap Emergency Call.
- Enter the following: **05*PUK*NEWPIN*NEWPIN#
- Tap OK.