Family Allowances

Family Allowances® enables you to manage allowed numbers, minutes, messages, and downloads for all lines on your account. Family Allowance settings do not work over Wi-Fi or with Wi-Fi calling.



Add Family Allowances to your account

If you're the Primary Account Holder, you can add Family Allowances to your account for a small monthly fee. Learn how to change your services.



Family Allowances options


Parent Line

  • By default the Parent Line is the Primary Account Holder.
  • After adding Family Allowances, you can designate a Parent Line in the Family Controls section of your account profile.
  • The Parent Line and the Primary Account Holder are both authorized to manage allowances for all account lines.
  • The other family members (managed lines) on your account can view their individual allowances, but they don't have permissions to change allowance settings.


Whenever Minutes®

  • Shows the amount spent on calls per account line for the current billing cycle.
  • You can set a talk time limit for all calls, except for Always Allowed® numbers which can be reached anytime.



  • Shows the total number of messages sent and received per account line for the current billing cycle.
  • You can set the number of text messages a line can receive and send.



  • Shows the amount spent on downloads per account line for the current billing cycle.
  • Use a current allowance to specify the amount of money allowed to spend on any downloads (games, apps, and more).
  • Billing purchases from the Play Store or App Store to your T-Mobile account is blocked while Family Allowances is active. You can still use a credit card or prepaid card to purchase from these stores.



  • You can allow or block when your children (managed lines) can use their devices during preset time periods, such as during school (9 a.m.-2 p.m.), during homework or dinner time (4-9 p.m.), or when they should be sleeping (9-11 p.m. and 11 p.m.-6 a.m.).
  • The preset time slots are based on when most people commonly use their phones.
  • Managed lines can always send and receive calls and messages to and from Always Allowed numbers, even after allowances are reached or during blocked times.


Allowed and not allowed numbers

  • Add a maximum of 10 numbers to each list. The following don't count toward the 10-number maximum: 411, 611, and 911.
  • Use Always Allowed numbers to always allow calls and message from specific numbers regardless of restrictions or allowance limits.
  • Don't forget to add your voicemail-retrieval number as an Always Allowed number for lines with allowances or restrictions, so voicemail (as an outbound call) can be accessed regardless of allowances or restrictions.
  • Use Never Allowed® numbers to always block call and messages from a specified list of 10-digit numbers.
  • You can also select to block 411 (information), which only restricts dialing 411 and doesn't restrict dialing 555-1212 or any 800 numbers for directory assistance.
  • You can't add international numbers to the Always Allowed or Never Allowed lists.



  • All Family Allowances settings work on your account while roaming in T-Mobile's network.
  • If you're roaming off of T-Mobile's network, all Family Allowance settings won't work and standard roaming charges apply.



Manage Family Allowances


To manage your Family Allowances, click the button below.



From the T-Mobile app or My T-Mobile

  1. Open the T-Mobile app or My T-Mobile and login.
  2. Select Profile, Family Controls, then Family Allowances.
  3. Select the line you want to manage.
  4. Manage your settings such as minutes, messages, numbers allowed, downloads, and more.
  5. Select Save (at the bottom) when finished.