Family Allowances

    Family Allowances® enables you to manage allowed numbers, minutes, messages, and downloads for all lines on your account. If you're the Primary Account Holder, you can change your services and add Family Allowances for a small monthly fee.

     

     

    Family Allowances options

     

    Parent Line

    • By default the Parent Line is the Primary Account Holder.
    • After adding Family Allowances, you can designate a Parent Line in the Family Controls section of your account profile.
    • The Parent Line and the Primary Account Holder are both authorized to manage allowances for all account lines.
    • The other family members (managed lines) on your account can view their individual allowances, but they don't have permissions to change allowance settings.

     

    Whenever Minutes®

    • Shows the amount spent on calls per account line for the current billing cycle.
    • You can set a talk time limit for all calls, except for Always Allowed® numbers, which can be reached anytime.

     

    Messages

    • Shows the total number of messages sent and received per account line for the current billing cycle.
    • You can set the number of text messages a line can receive and send.

     

    Downloads

    • Shows the amount spent on downloads per account line for the current billing cycle.
    • Use a current allowance to specify the amount of money allowed to spend on any downloads (games, apps, and more).

     

    Schedule

    • You can allow or block when your children (managed lines) can use their devices during predefined time periods, such as during school (9 a.m. to 2 p.m.), during homework or dinner time (4 p.m. to 9 p.m.), or when they should be sleeping (9 p.m. to 11 p.m. and 11 p.m. to 6 a.m.).

    • The predefined time slots are based on when most people commonly use their phones.
    • Managed lines can always send and receive calls and messages to and from Always Allowed numbers, even after allowances are reached or during blocked times.

     

    Allowed Numbers

    • You can add a maximum of 10 numbers to each list. However, 411,611, and 911 don't count toward the 10-number maximums.
    • You can use Always Allowed numbers to always allow calls and message from specific numbers regardless of restrictions or allowance limits.
    • Don't forget to add your voicemail-retrieval number as an Always Allowed number for lines with allowances or restrictions, so voicemail (as an outbound call) can be accessed regardless of allowances or restrictions.
    • You can use Never Allowed® numbers to always block call and messages from a specified list of 10-digit numbers.
    • You can also select to block 411 (information), which only restricts dialing 411 and doesn't restrict dialing 555-1212 or any 800 numbers for directory assistance.
    • You can't add international numbers to the Always Allowed or Never Allowed lists.

     

    Roaming

    • When roaming within T-Mobile's network, all Family Allowances settings can be and are managed for your account.
    • If roaming off of T-Mobile's network, all Family Allowance settings cannot be tracked or managed and standard roaming charges apply.

     

     

    Manage Family Allowances

     

    From your mobile device with the T-Mobile app:

    1. Open the app. If you don't have it, download it now.
    2. Tap Profile Settings > Family Controls.
    3. In Family Allowances, select MANAGE.
    4. Log in with your T-Mobile ID as the parent or Primary Account Holder.
    5. From any tab, select the name or line to view the current settings.
    6. Set or change the allowances for the selected line.
    7. Select Save on the top-right of the page.

     

    From a computer:

    1. Go to My T-Mobile.
    2. Log in to your account as the parent or Primary Account Holder.
    3. Select PROFILE > Family Controls.
    4. In Family Allowances, select Manage.
    5. From any tab, select the name or line to view the current settings.
    6. Set or change the allowances for the selected line.
    7. Select Save on the top-right of the page.