Family Allowances® lets you manage the minutes, messages, and downloads for all lines on your account. The Primary Account Holder can get pricing and add or manage Family Allowances on My T-Mobile. Settings can also be managed through the My Account app.
Keep in mind, although Family Allowances provides you flexibility in account management, it will not prevent overage. Always Allowed numbers still allow managed lines to send and receive calls and messages, even after the allowances are reached, so it's best that you continue to monitor usage.
You can set specific numbers to be allowed at all times, or to be blocked at specific times.
Always Allowed numbers ensure you and others on your account stay connected to those who matter most. Always Allowed numbers can be reached, even when a user has reached or exceeded an allowance, if their phone is disabled, or if the time of day is blocked.
Never Allowed numbers allow you to control who your family members cannot talk to.
To manage Always Allow and Never Allowed numbers from your mobile device:
To manage Always Allow and Never Allowed numbers from your computer:
When you purchase Family Allowances, you will be asked to designate a Parent Line. The Parent Line and the Primary Account Holder (PAH) are authorized to create and manage allowances. The PAH can also set up permissions for other lines on the account.
Managed Lines are all the lines on the account without permissions to manage Family Allowances. Managed Lines can see the allowances set by the parent for their mobile number only.
To change the parent line from your mobile device:
To change the parent line from your computer:
Family Allowances can only manage downloads that are billed by T-Mobile. This includes ringtones, wallpaper, games, and individual CallerTunes purchased from T-Mobile directly. If the download is not billed through T-Mobile, it will not be deducted from your download allowance.
To manage allowances for downloads from your mobile device:
To manage allowances for downloads from your computer:
When you have this option turned on, your phone will receive alerts when a line has reached its allowance.
To set up and manage notifications from your mobile device:
To set up and manage notifications from your computer:
To specify the number of messages from your mobile device:
To specify the number of messages from your computer:
Family Allowances provides you the ability to set how many minutes can be used on each line of your account, which might include nights, weekends, myFaves, T-Mobile to T-Mobile, and Wi-Fi calling.
To set up or manage minutes from your mobile device:
To set up or manage minutes from your computer:
You can set restrictions on the time of day to prevent your children from using their phones during certain time periods, such as during school, during homework time, and when they should be sleeping.
From your mobile device:
From your computer:
Any time calls, messages, and downloads are used while you're roaming on T-Mobile's network, they're counted against the allowances set for Managed Lines on your account. Calls, messages, and downloads made while you're roaming off T-Mobile's network cannot be managed through Family Allowances. Standard roaming charges will be applied for these types of usage when roaming.
Play Store and third-party downloads, as well as Never Allowed and Schedule features (such as blocking times of the day) cannot be managed through Family Allowances while roaming.
Manage Family Allowances with the My Account app
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