Family Allowances

    Family Allowances® lets you manage the minutes, messages, and downloads for all lines on your account. The Primary Account Holder can get pricing and add or manage Family Allowances on My T-Mobile. Settings can also be managed through the My Account app.

     

    Keep in mind, although Family Allowances provides you flexibility in account management, it will not prevent overage. Always Allowed numbers still allow managed lines to send and receive calls and messages, even after the allowances are reached, so it's best that you continue to monitor usage.

     

     

    Video tutorial

     

     

    Always Allow and Never Allowed numbers

    You can set specific numbers to be allowed at all times, or to be blocked at specific times.

     

    Always Allowed numbers

    Always Allowed numbers ensure you and others on your account stay connected to those who matter most. Always Allowed numbers can be reached, even when a user has reached or exceeded an allowance, if their phone is disabled, or if the time of day is blocked.

     

    Never Allowed numbers

    Never Allowed numbers allow you to control who your family members cannot talk to.

     

    • International numbers cannot be added to the Always Allowed or Never Allowed lists.
    • You can add 10 numbers to each of the Always Allowed and Never Allowed lists. 611 and 911 do not count against the 10 maximum.
    • Blocking 411 is an option and it does not count against your maximum 10 numbers that are Never Allowed. Selecting the 411 Never Allowed restriction will restrict only the dialing of 411; it will not restrict calling 555-1212 or 800 numbers dialing Directory Assistance.

     

    To manage Always Allow and Never Allowed numbers:

     

    1. Log in to My T-Mobile.
    2. Select TOOLS.
    3. Under Family Allowance, select Access Family Allowances.
    4. Select Allowed Numbers.
    5. Select the name of the line you would like to change.
    6. Enter a 10-digit phone number in the Always Allowed or the Never Allowed number box, and then select OK.
    7. The numbers you enter will be displayed in the Always Allowed or Never Allowed number lists. From this screen, you can also block 411 by clicking the check box.
    8. After completing all the changes on the Allowed Numbers tab, select Save.

     

     

    Change the Parent Line

    When you purchase Family Allowances, you will be asked to designate a Parent Line. The Parent Line and the Primary Account Holder (PAH) are authorized to create and manage allowances. The PAH can also set up permissions for other lines on the account.

     

    Managed Lines are all the lines on the account without permissions to manage Family Allowances. Managed Lines can see the allowances set by the parent for their mobile number only.

     

    To change the parent line:

     

    1. Log in to My T-Mobile.
    2. Select TOOLS.
    3. Under Family Allowance, select Access Family Allowances.
    4. Select View Details Page.
    5. Select Change Parent and follow the on-screen steps.

     

     

    Downloads

    Family Allowances can only manage downloads that are billed by T-Mobile. This includes ringtones, wallpaper, games, and individual CallerTunes purchased from T-Mobile directly. If the download is not billed through T-Mobile, it will not be deducted from your download allowance.

     

    To manage allowances for downloads:

     

    1. Log in to My T-Mobile.
    2. Select TOOLS.
    3. Under Family Allowance, select Access Family Allowances.
    4. Select Downloads.
    5. Select the name of the line you would like to change.
    6. Move the slider to the left or the right to specify the amount of money for downloads you want to allow for that line.
      Downloads-Family-Allowances.png
    7. After completing all the changes, select Save.

     

     

    Notifications

    When you have this option turned on, your phone will receive alerts when a line has reached its allowance.

     

    To set up and manage notifications:

     

    1. Log in to My T-Mobile.
    2. Select TOOLS.
    3. Under Family Allowance, select Access Family Allowances.
    4. Select View Details.
    5. Check the box Notify me via text message when a line has reached its allowance to receive alerts. An alert will display on My T-Mobile for any line that has reached its allowance.
      Notifications-Family-Allowances.png

     

     

    Messages

    1. Log in to My T-Mobile.
    2. Select TOOLS.
    3. Under Family Allowance, select Access Family Allowances.
    4. Select Messages.
    5. Select the name of the line you would like to change.
    6. Move the slider to the left or the right to specify the number of messages you want to allow for that line.
      Family-Allowances-Messages-Slider.png
    7. After completing all the changes on the Messages tab, select Save.

     

     

    Minutes

    Family Allowances provides you the ability to set how many minutes can be used on each line of your account, which might include nights, weekends, myFaves, T-Mobile to T-Mobile, and Wi-Fi calling.

     

    To set up or manage minutes:

     

    1. Log in to My T-Mobile.
    2. Select TOOLS.
    3. Under Family Allowance, select Access Family Allowances.
    4. Select Minutes.
    5. Select the name of the line you would like to change.
    6. Select View Details Page.
    7. On the Included Minutes slider, move the slider to the left or the right to specify the number of minutes you want to allow for that line.
      Minutes-Family-Allowances.png
    8. After completing all the changes, select Save.

     

     

    Time-of-day restrictions

    You can set restrictions on the time of day to prevent your children from using their phones during certain time periods, such as during school, during homework time, and when they should be sleeping.

     

    Time Slots

    • There is a limited number of blockable time slots to choose from.
    • Time slots were selected based on when people use their phones the most.

     

    Voicemail Retrievals

    • Retrieving voicemail from the handset is treated as an outbound call and therefore would be blocked.
    • If you want the user of the line to be able to retrieve a message that you have left on their voicemail, you can add the voicemail-retrieval phone number as an Always Allowed number.

     

    Block a time of the day

    1. Select Schedule.
    2. Select the name of the line you would like to change.
    3. Select the button for the time of day you want to block for that line.
      Schedule-Family-Allowances.png
    4. After completing all the changes, select Save.

     

     

    Enable or disable a line

    1. Log in to My T-Mobile.
    2. Select TOOLS.
    3. Under Family Allowance, select Access Family Allowances.
    4. Access the line you want to enable or disable.
    5. Next to Phone Status, select ENABLED or DISABLED.
      disable-phone.png

     

    Family Allowances while roaming

    Any time calls, messages, and downloads are used while you're roaming on T-Mobile's network, they're counted against the allowances set for Managed Lines on your account. Calls, messages, and downloads made while you're roaming off T-Mobile's network cannot be managed through Family Allowances. Standard roaming charges will be applied for these types of usage when roaming.

     

    Play Store and third-party downloads, as well as Never Allowed and Schedule features (such as blocking times of the day) cannot be managed through Family Allowances while roaming.

     

    Related pages

     

    Manage Family Allowances with the My Account app

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