T-Mobile provides the following payment options for our customers:
Paying at a payment center
Paying through the mail
Paying over the phone
Set up your account to make automatic monthly payments using an electronic check or credit card.
To manage EasyPay, refer to the following links:
How do I establish recurring checking account EasyPay service from My T-Mobile?
How do I update, change, or cancel EasyPay?
To make a payment using an electronic check, perform the following steps:
Log in to My T-Mobile. For more information on logging in, go to How do I log in to My T-Mobile?
After logging in to My T-Mobile, under Manage, click Billing & Payments.
Click the Make a payment button or the Pay your bill link on the left side of the screen.
Select the amount you would like to pay under the Payment amount section.
Click the radio button next to Checking account.
Enter the checking account information required, and click Next to continue.
NOTE: If you click the box to sign up for EasyPay, you will be enrolled in automatic payment service.
A confirmation page will appear to confirm the changes. Read and review the terms and conditions to complete the transaction.
To make a payment using a credit card, perform the following steps:
After logging in to My T-Mobile, click the Make a payment button on the top right side of the home page.
Select the amount that you would like to pay in this transaction.
From the Payment method section, click to select the radio button next to ATM/debit or credit card, and enter the required information. Click Next to move to the next screen. Confirm the payment when finished.
NOTE: T-Mobile Gift Cards are not permitted for use with the EasyPay service.
To locate a payment center, perform the following steps:
Within T-Mobile.com, find the Store Locator in the top right corner of the page.
From Find a T-Mobile Retail Store, within the Select a location type drop-down menu, select Payment center locations.
Enter the address information and select submit.
NOTE: The Store Locator will find the closest payment centers to your address location.
To make a payment through the mail, refer to the addresses below:
NOTE: An account number must be referenced on all payments in order to post properly. We will process payments within 24 - 48 hours of receipt. Mailing time will vary.
You can make a payment through our automated phone system, or by speaking to a Customer Care representative by dialing 611 or 1-877-453-1304. All payments made with a Customer Care representative will have a $5.00 processing fee.
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