Premium Handset Protection (PHP) FAQs

    I'm careful - What could happen?

    New technology has yielded smaller and more sophisticated wireless equipment. Smaller means easier to lose, and more sophisticated means easier to break. Your equipment could fall out of your pocket, be forgotten on a bus, disappear into the pocket of a thief, or be stepped on - hundreds of unforeseen events could strike. And no matter what happens, the cost and problems are YOURS -- UNLESS you are protected.





    My wireless equipment is new. Is it covered by warranty?

    Warranties usually don't cover loss, theft, or damage. Premium Handset Protection does. Calling the manufacturer for warranty service can be difficult and time consuming. With Premium Handset Protection, your device is replaced quickly, usually with one easy call or visit.





    What are my coverage options?

    A low recurring charge will be added to your wireless bill - no separate invoices or checks to write. This fee includes the cost of the insurance premium payable to Liberty Mutual and administration fees payable to Asurion Insurance Services, Inc.


    See PHP Coverage Options and Pricing for specific information.





    How do I purchase Premium Handset Protection?


    See Purchase Premium Handset Protection (PHP)Purchase Premium Handset Protection (PHP) for purchasing information.





    How do I pay for Premium Handset Protection and when does my coverage start?


    See Payment and activation of Premium Handset Protection (PHP) for payment information.





    Am I required to purchase Premium Handset Protection?

    T-Mobile USA has arranged for its customers to have access to this program. You are not required to purchase it in order to activate service with T-Mobile. But, without protection, you may be responsible for the full replacement cost of your phone.


    You may already have coverage through homeowner’s insurance or other means (your wireless representative is not qualified to evaluate your existing insurance coverage). Keep in mind, if you have other coverage, the deductible you would have to pay with another insurer may be higher. Any questions regarding the coverage provided should be directed to Asurion at 1-866-268-7221.





    Can I have PHP and put my equipment purchase on an installment plan?


    See Premium Handset Protection (PHP) and the Equipment Installment Plan (EIP) for more information.



    How do I file a claim?


    See File a claim under Premium Handset Protection to learn more about filing a claim.




    How do I contact Asurion if I have questions about my policy?


    See Contact Asurion for Premium Handset Protection (PHP) to contact Ausrion.




    Will my account status affect my coverage?

    Full payment of your T-Mobile bill each month is required. Should you fail to pay in full, the Premium Handset Protection feature can be dropped from your account. You would be eligible to add the feature to your account only upon purchasing a new phone or receiving a warranty exchange.





    How does a suspension of my T-Mobile service affect my Premium Handset Protection Service?

    The Premium Handset Protection feature is removed from accounts that are suspended for a full bill cycle due to the account being delinquent or due to being voluntarily suspended for a lost or stolen device. Customers suspended in these circumstances forfeit the insurance benefit. The insurance feature cannot be re-added to the account until an upgrade, or exchange is performed.


    The features of Mobile Security require the account to be active to work.