Find answers to commonly asked questions about Device Protection,
You have 14 days from the time of purchase of your qualifying T-Mobile device to enroll. To check if you have Device Protection:
From your mobile device
From your computer
Click here for detailed instructions on filing a Device Protection claim.
Mechanical breakdown/warranty claims are processed by T-Mobile if your device is malfunctioning due to a defect in materials or workmanship. Contact T-Mobile Customer Service to request your replacement phone or device. Other claims (accidental damage, loss, or theft) are processed by the claim center.
For a phone or device that's accidentally damaged, you'll need to return the device to the claim center within 10 days of receiving your replacement phone or device. For quicker processing, you'll be provided a prepaid envelope and shipping label to return it. If the damaged phone or device is not return, you'll be charged an unrecovered equipment fee of up to $900.
All lost or stolen devices will be blocked from access to the T-Mobile network.
If you found your phone and need to cancel your claim, you can contact the claim center below. They are also available to answer questions about your claim status, deductible, or other information.
There are two different companies that provide Premium Handset Protection so you’ll want to be sure that you select the right one for you. If you are unsure which claim center is correct, check out the email that was sent to you when you filed your claim. Alternatively, you can also follow the instructions above to file a claim, and you will be directed to the correct provider.
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