Suspend or restore your line

As the Primary Account Holder, you can suspend a line on My T-Mobile.



Account suspension guidelines

  • When you suspend a line, all calls, text messages, voicemail, and data services are suspended. You’ll keep your number and monthly plan, but monthly fees are prorated depending on the type of suspension.
  • If you previously suspended your line within the last 12 months as a Seasonal Suspend the option/button to suspend the line on My T-Mobile will not be displayed until the end of the 12 month period.
  • You can suspend your monthly T-Mobile service for one of the following reasons:


For more details on suspensions, see Account suspensions. When you suspend your line, your account might require a minimum monthly fee, payments for your plan, and payments for any equipment on a payment plan for the remaining term of your agreement. Also, if you have an account with several lines, you can only suspend one line at a time.


Suspend or restore your line

Business accounts with 20 lines or fewer use these steps as well.


  1. Log in to My T-Mobile.
  2. Click PHONE.
  3. Click Contact US under Report lost or stolen to get in touch with  your Team of Experts.


Suspend or restore your business line (21+ lines)

  1. Log in to My T-Mobile.
  2. Click Manage > Phones & Devices > Lost or Stolen Device.
  3. Click Continue and follow the on-screen steps.