Set up My T-Mobile permissions

Postpaid accounts can have one line set as the Primary Account Holder (PAH). The PAH sets access and permissions for other lines, can view account activity and has full access to My T-Mobile account management options. The PAH is set as part of the My T-Mobile registration process. If you need to change the PAH, contact us.

 

 

Permissions for postpaid account

  • Primary Account Holder: You can manage the account and all lines on the account, plus set permissions for other people on the account.
  • Full Access: You can manage the account and all lines on the account.
  • Standard Access: You can see basic account info and details for your own line.
  • Restricted Access: You can see basic account info and a usage summary for your line.
  • No Access: You don't have access to My T-Mobile.

 

 

Set up permissions

 

From the T-Mobile app

  1. Open the app. If you don't have it, download it now.
  2. Tap MENU > PROFILE SETTINGS > Line Settings.
  3. Select the line of service you want to edit.
  4. Next to 'Permissions', tap EDIT.
  5. Select the level of permissions.
  6. Tap Save.

 

From My T-Mobile

  1. Log in to My T-Mobile.
  2. Click PROFILE > Line Settings.
  3. Select the line of service you want to edit.
  4. Click Permissions.
  5. Select the level of permissions.
  6. Click Save.

 

 

Permissions for business & government accounts

Business accounts can have one line set up with Master Privileges. Master Privileges allow you to view the current account balance, and even view billing details for other lines registered on My T-Mobile. If you need to set up a line for Master Privileges, or change the line that's set, contact us.

 

  • Master Privileges: You can view any line on the account and make most changes to them.
  • View: You can view your line and make some changes.
  • Non-view: You can make limited changes to your line.