The hardest part of getting your new phone, tablet, wearable (and more!) will be picking a favorite out of our exciting line up. Shop now or learn more about how to buy below.
How to shop
We love trade-ins! You may be able to use the value of your old phone towards a new purchase.
We accept qualified T-Mobile and non-T-Mobile trade-ins for new device purchases.
- Get a Device Trade-in estimate online.
- Estimated value may differ from appraised value.
- You may accept the assessed value of the device or request to have your device returned to you.
- Returned devices will ship within 5 business days.
- You may keep your new device, or return it to T-Mobile.
- If $0 or no number displays, there is no trade-in value.
- The easiest way to trade-in is at a T-Mobile store to ensure accurate device value.
- Trade-ins are also accepted by mail. Equipment value may change after evaluation.
- A trade-in must be included in the original order when placed online, over the phone, or in-store. A trade-in cannot be added after the order is placed.
Trade-in shipping labels and order status
You have 30 days to send us your old device for credit after your new device is shipped.
Trade-in on an active line (Existing customers)
Click here to be brought to your Account Order Status page. Here you can:
- Print Return labels
- Find your RMA
- See your Trade-in accepted value
- Find your Trade-in history
Trade-in on a new line (New Customers)
Make sure you have the below info and you check your order status here.
- Order number
- Billing Zip Code
- Last name
Equipment Installment Plans offer interest free financing on qualified purchases
Down Payment & Monthly Billing
- Down payments depend on the chosen device and your credit qualifications.
- Your down payment is due immediately and won't be reflected on your T-Mobile bill.
- For lower monthly payments you can make a bigger down payment by calling Team of Experts or at a retail store.
- EIPs may be 24 monthly payments, depending on device.
- Accessories purchases that total over $69 are eligible for a 12-month EIP.
- If you cancel wireless service, remaining balances on the device becomes due.
Best Pricing EIP
Smartphone Equality is a program that can help you get the best pricing on our devices regardless of your credit score.
- T-Mobile customers who make 12 on-time payments in a row on a leased device on a qualifying plan will automatically qualify for the best possible pricing.
- If you have Magenta or Magenta UNL 55+ and make 12 consecutive on-time payments, you will automatically qualify for Smartphone equality- the benefits can't be taken away.
- If you have a prepaid plan and miss or are late on a payment before switching to a postpaid plan you will lose Smartphone equality benefits and your payment history will be reset.
- To help prevent late payments, check out Autopay for postpaid accounts, or auto-refill for prepaid accounts to prevent this.
- Most plans qualify for this program. You can call us at 1-800-937-8997 to be sure and learn more and check your current status.
With JUMP! on Demand you can lease some of our most popular devices!
- JOD is available for a selection of our best devices, but not all devices are a part of the program.
- The list of available devices may change at any time.
- Call Customer Care or visit a retail store to find out what devices are available.
- JOD is not available online, you'll need to call or visit us to get started or upgrade your device.
- Your monthly payments depend on your credit approval and the device you choose.
- Leased devices must be returned in good working condition or you will be charged for the damage.
- We suggest adding an optional handset insurance feature, Protection <360>, within 14 days of activating JOD.
- Connecticut customers are required by law to obtain handset insurance for JOD leases.
At the end of your lease
- Your JUMP! On Demand (JOD) agreement term is 18 months, as is stated in the agreement signed at the point of sale.
- At the end of those 18 months, you can choose to:
- Follow the steps below to turn the phone in and close your lease agreement.
or - Keep the phone and pay the Purchase Option Price (POP) found on your lease agreement.
- Follow the steps below to turn the phone in and close your lease agreement.
- If you take no action, the POP will automatically be added to your billing statement 30 days after the end of your lease agreement.
End of Lease turn-in
If you decide not to pay off and keep the phone it must be turned in at a T-Mobile store. You can then decide to start a new lease on a new phone or talk with our team about other upgrade options, such as EIP.
When you return a leased phone, it must be in good working condition. Make sure the phone:
- Has no cracks or other damage to the screen.
- Has not been damaged by exposure to liquid.
- Can power on.
- Has not been materially altered, this includes both the original hardware & software.
- Does not have activated anti-theft features, such as Find My iPhone.
To end your JOD lease before the 18-month lease term expires, there are a couple of choices:
- Turn in the phone at a retail location in good working condition and pay the full amount of the remaining monthly lease installments
or - Pay the remaining monthly lease installments plus the full Purchase Option Price (POP) as stated on your lease agreement and keep the phone.
Set up a Purchase Option Installment Plan (POIP) online at the end of your lease
A POIP is an optional no-interest, nine-month installment plan to pay off a device that is not turned in after your lease has ended.
- Log on to My T-Mobile.
- Under JUMP! On Demand lease click View lease details.
- Click Get Installment Plan.
- Review the payment information. A payment is due for the taxes today and then there will be nine monthly payments.
- Enter payment details, then click Agree & continue.
- Complete the e-signature process.
- Once the transaction is complete, a confirmation message displays.
e-Signatures let you authorize an EIP and JOD transactions without having to visit a store.
Sign your agreement
- Open the email sent from t-mobile-sign-your-eip email address.
- Click the t-mo.co/Device_agreement link.
- On the top of the screen review the consent to electronic records check the box and click Continue.
- Read the disclosure agreement for your lease (JOD) or purchase (EIP and POIP) that outlines:
- T-Mobile’s financial privacy agreement
- The finance agreement
- After reviewing the agreement, click Continue and review the Terms and Conditions
- Clink the Sign button at the bottom of the agreement by Buyer's Signature.
- In the Adopt Your Signature pop-up you can choose to Draw your signature or use the populated signature.
- On the top of the screen, click the magenta Submit Order button.
- A screen will pop up where you can create a Docusign account. This is optional.
- On this pop-up in the top right you can click the arrow to save a PDF of your signed agreement.
- A copy of your agreement will be in your My T-Mobile account in 48 hours.
- Click Submit or No Thanks.
Ready to buy?
- If you're new to T-Mobile, click here to join us!
- Already with us? Let's get you logged in so you can start shopping.
Be prepared
Before you trade-in, turn-in, return or sell your current phone, be sure to save and protect your data. Use our device tutorials for instructions on how to
- Back up your information
- Remove (and keep) your SIM and memory cards
- Master reset your device to delete personal data from the phone
- Make sure you are disconnected from all accounts and other devices
Always make sure everything has been deleted from a phone you plan on giving us, or anyone else. When you're ready, see Set up a new T-Mobile phone to make sure you keep all your valuable data.
Order on its way?
- If you're new to T-Mobile, make sure you have the below info to check your order status here.
- Order number
- Billing Zip Code
- Last name
- Already with us? Check out your Order Status page in your My T-Mobile account.
Still need help?
You can visit us at any of our store locations, call us at 1-800-937-8997, or check out the video below for more information on how to upgrade online. Remember upgrades made through Care or Retail will be charged $20 for assistance in the upgrade process, so upgrade online whenever possible!