Upgrade your device

    Depending on your plan, you can upgrade to a new T-Mobile phone or device on My T-Mobile. You'll pay a low out-of-pocket price, and have the option to pay the remainder of your phone balance over 24 months with no interest or finance charges. If you are a JUMP! On Demand or JUMP! customer, check out our device upgrade page to learn more about your upgrade options.


    Make sure that you are the Primary Account Holder or have Full Account access. Only these lines can upgrade a phone or device on My T-Mobile.


    To upgrade your device:

    Important: If you are a JUMP! on Demand customer, please contact us for help with your upgrade.

    1. Go to My T-Mobile and log in to your account.
    2. Click SHOP at the top of the screen, then click START NOW to select the new device.
    3. If you are ready to JUMP! upgrade, click UPGRADE WITH JUMP!
    4. Click the device you want to upgrade to and click BUY NOW in the device window.
    5. Follow the on-screen instructions to complete your order.