Upgrade your device

Learn how to upgrade your device.

 

 

 

Upgrade basics

  • Depending on your account type, you can upgrade your device at My T-Mobile, through the T-Mobile app, at a T-Mobile store, or over the phone with a specialist.
  • You'll pay a low out-of-pocket price, and have the option to pay the remainder of your phone balance over 24 months with no interest or finance charges.
  • If you are a JUMP! On Demand or JUMP! customer, check out our device upgrade page to learn more about your upgrade options.

 

Upgrade on a computer

Make sure that you are the Primary Account Holder or have Full Account access. Only these lines can upgrade a phone or device on My T-Mobile. Click the button below to begin the upgrade process and then follow the steps.

 

 

  1. Log in to My T-Mobile.
  2. Click Shop.
  3. Select from available devices to upgrade to, or select All Phones.
  4. Select any applicable device color and memory size.
  5. Select the applicable payment option: Monthly Payments (EIP) or Full Retail Price.
  6. Select Add to Cart.
  7. Select the subscriber to upgrade.
  8. If performing a trade-in, complete these steps. If no trade-in is required, select Skip Trade-in and proceed to step 9.
    1. Select from the list of available devices.
    2. If the trade-in device does not appear on the page, select Got a different phone? to manually enter trade-in device information.
    3. Validate the condition of the device trade-in and select Continue. Select It’s Good or It’s Got Issues.
    4. Confirm the device trade-in value and select Continue.
  9. Add the applicable device protection feature and select Continue. To proceed without adding device protection, select I don’t want insurance.
  10. Review the upgrade order details, then select Continue to Shipping.
  11. Confirm the shipping address. If necessary, select Ship to a different address to enter a different shipping address.
  12. Select applicable shipping method, then select Continue to payment.
  13. Enter payment card information, then select Accept & Continue. If the payment card billing address does not match the shipping address, uncheck the Same a shipping address box and manually enter the billing address for the payment card.
  14. For EIP orders, complete the on-screen Docusign device financing agreement. When complete, select Submit Order.

 

Upgrade via the T-Mobile app

 

What can you do with the app?

 

UpgradeSupported
Upgrade at Full Retail Price (FRP)

Yes

Upgrade on Equipment Installment Program (EIP)Yes
JUMP! upgradesYes
JUMP! On DemandNo
Promotional trade-inYes
$0 down EIPYes

Purchase Option Installment Plan (POIP)

No
Accessories

No - See From a computer

Tablets & wearablesNo - See From a computer

 

Upgrade your device with the T-Mobile App

  1. Open the T-Mobile app.
  2. Tap the Menu icon > Shop.
    • If there is a current offer, you can tap See how for the offer details.
    • If there is a current pre-order, you can tap Pre-order now to start the upgrade.
  3. If not following an offer or a pre-order, select the device by tapping See all phones.
  4. Tap the phone that is being upgraded.
    • To trade in your current phone, tap the phone in the list.
      1. Select the correct response:
        questions.PNG
        • Tap It's good if the device passes the listed questions.
        • Tap It's got issues if the device has any of the issues listed.
      2. Tap Continue.
    • If you wish to trade-in an iPhone from another carrier, tap Got a different phone? ->.
      1. On the 'Trade-in a different device' page, select the following:
        different.PNG

        The 'Other Carries' is the first option in the drop-down menu.

        • Carrier: Other Carriers
        • Make
        • Model
        • IMEI (entered manually)
      2. Tap Continue.
    • To skip the trade-in, tap Skip trade-in.
  5. The app will show you the value of your trade-in (unless the trade-in was skipped), tap Continue.
    value.PNG
  6. Scroll to and select the desired device. If you started the order with a pre-order device, only the options for the pre-order device will be shown.
  7. On the device screen, select the desired options:
    • Color (if applicable)
    • Memory
    • Pricing option
  8. Tap Add to cart.
  9. Tap the line to upgrade.
  10. Select the desired option:
    • Premium Device Protection Plus
    • Premium Handset Protection with Lookout Mobile Security Premium
    • Device Protection
  11. Tap Continue or I don't want insurance.
  12. Review the summary page, make any necessary changes and add your payment method for any down payments before tapping Accept and continue.
  13. If 'Monthly payments' was selected for 'Pricing option,' tap Review Document to see the EIP agreement.
  14. Review your information and tap Continue.
  15. Select a style for your signature and tap Adopt & Initial.
  16. Review the signed EIP and tap Next. An order confirmation page will be displayed.

 

Upgrade your device with JUMP!

  1. Open the T-Mobile app.
  2. Tap the Menu icon > Shop.
    • If there is a current offer, you can tap See how for the offer details.
    • If there is a current pre-order, you can tap Pre-order now to start the upgrade.
  3. If not following an offer or a pre-order, select the device by tapping See all phones.
  4. Tap the phone that is being upgraded.
  5. Scroll to and select the desired device. If you started the order with a pre-order device, only the options for the pre-order device will be shown.
  6. On the device screen, select the desired options:
    • Color (if applicable)
    • Memory
    • Pricing option
  7. Tap Add to cart.
  8. Tap all check boxes that apply:
    • Does the device power on?
    • Have you disabled the anti-theft?
    • Does the device have a good display?
    • Is there any water damage?
  9. Tap Continue.
  10. If the device passed the condition check, a confirmation screen will appear. Tap Accept and continue.
  11. Review the summary page, make any necessary changes and add your payment method for any down payments before tapping Accept and continue.
  12. If 'Monthly payments' was selected for 'Pricing option,' tap Review Document to see the EIP agreement.
  13. Review your information and tap Continue.
  14. Select a style for your signature and tap Adopt & Initial.
  15. Review the signed EIP and tap Next. An order confirmation page will be displayed.

 

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