Device upgrade FAQs

    Find answers to commonly asked questions about device upgrades.


    What kind of upgrade options do I have?

    Check out our device upgrade page to see all of the JUMP! on Demand, JUMP!, and SCORE! details.



    Where can I get an upgrade?

    You can upgrade your device at My T-Mobile, at a T-Mobile store, or over the phone with a specialist.



    How do I find current pricing for an upgrade?

    Go to our phones or tablets website to view the latest pricing. If you are signed up for SCORE!, you can log in to My T-Mobile and then go to SHOP to see your discounts.



    Can I pay off my device early if I have an Equipment Installment Plan?

    Yes. If you would like to make additional principal payments on your Equipment Installment Plan, you can go to My T-Mobile, visit a T-Mobile store, or pay over the phone with a specialist.