Device upgrade FAQs

    Find answers to commonly asked questions about device upgrades.

     

    What kind of upgrade options do I have?

    Check out our device upgrade page to see all of the JUMP! on Demand, JUMP!, and SCORE! details.

     

     

    Where can I get an upgrade?

    You can upgrade your device at My T-Mobile, at a T-Mobile store, or over the phone with a specialist.

     

     

    How do I find current pricing for an upgrade?

    Go to our phones or tablets website to view the latest pricing. If you are signed up for SCORE!, you can go to My T-Mobile, log in to your account, and then go to SHOP to see your discounts.

     

     

    Can I pay off my device early if I have an Equipment Installment Plan?

    Yes. If you would like to make additional principal payments on your Equipment Installment Plan, you can go to My T-Mobile, visit a T-Mobile store, or pay over the phone with a specialist.