If your new T-Mobile phone does not meet your expectations, you can return it. Keep the following in mind when returning your phone:
In order to receive full credit for your purchase price (less any rebates), please return the phone plus all associated original contents, undamaged and in good working condition, within 14 days (or 20 day from date of shipment if purchased on T-Mobile.com) from the date of purchase. If you already used T-Mobile.com to return the new phone and it arrives anyway, simply refuse delivery of the package and the phone will be returned.
Return your phone to the point of purchase for a refund (less any discounts or rebates).
Use T-Mobile.com or the new My T-mobile app to find the nearest store.
To return the phone you ordered through Customer Service, follow these steps:
If any items (a) are returned after the specified return period, (b) have been physically damaged, modified, or damaged by liquids, or (c) are missing any parts, then you will not be eligible for, and you will not receive, any credit on your purchase price. In addition, accessories returned after the specified return period will not be returned to you.
Device return FAQ
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