Learn how to return your upgrade. If your new T-Mobile phone does not meet your expectations, we're here to help. Before you return your upgrade, you should know:
In order to receive full credit for your purchase price (less any rebates), please return the phone plus all associated original contents, undamaged and in good working condition, within 14 days (20 day from date of shipment if purchased on T-Mobile.com) from the date of purchase. If your phone has not been delivered, simply refuse delivery of the package and the phone will be returned.
Return your phone to the point of purchase for a refund (less any discounts or rebates).
To return an upgrade you ordered through Customer Service, follow these steps:
If any items (a) are returned after the specified return period, (b) have been physically damaged, modified, or damaged by liquids, or (c) are missing any parts, then you will not be eligible for, and you will not receive, any credit on your purchase price. In addition, accessories returned after the specified return period will not be returned to you.
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