Return a new phone

If your new phone doesn't meet your expectations, you can return it by following the steps below.




Things to keep in mind

  • You have 14 days from the date of purchase to return devices purchased from a T-Mobile store or from Customer Care, and 20 days for devices purchased from
  • All personal information should be removed from the phone before you complete the return.
  • To receive full credit for your purchase price (less any rebates), please return the phone plus all associated original contents, undamaged and in good working condition.
  • If you also want to cancel T-Mobile service, contact Customer Service within three days of receiving the phone.
  • If you are looking for information on how to send us your current device as part of a trade-in offer, see Trade in your device.
  • Refunds may take up to 30 days from the date that T-Mobile receives the device.
  • A restocking fee may be charged for devices returned to a T-Mobile store.


Return a phone purchased at a store

Follow these steps to return a phone purchased at a T-Mobile Retail location.


  1. You can return your phone to any T-Mobile store for a refund (less any discounts, rebates, or restocking fees).
  2. Use or the T-Mobile app to find the nearest store.
  3. Bring proof of purchase with you since it is required for in-store returns.


Return a phone purchased through Customer Care or T-Mobile Self Service

To return a phone you ordered through Customer Service, the T-Mobile App, My T-Mobile, or, contact T-Mobile Customer Service.