Return a new phone

If you don't love your new phone, we can help you return it so you can find your perfect match.


Things to know

  • You must return everything that came with the device, including accessories (SIM cards are the exception).
  • If any of the returned items are damaged, missing, or if the return isn't completed properly you will not be refunded.
  • Refunds may take up to 30 days to process. We will refund the purchase price, rebates and special discounts will not be included.
  • We can't give back a device you traded-in when you placed your order.
  • Keep any you bought separately, like media cards.
  • Check out your device's master reset tutorial to clear out your personal data.


How to return


Customer Care,, MyT-Mobile, or T-Mobile App orders

  • Contact us as soon as possible to start the return process.
  • These returns must be postmarked within 20 days of order delivery.
  • T-Mobile stores cannot accept these returns.


T-Mobile store purchases

  • You have 14 days to return a device purchased at a store.
  • You can go to any T-Mobile store to return a device.
  • There may be a restocking fee charged for the return.
  • Bring proof of purchase, this may be an email or printed receipt.