Return a new phone

We hope you love your new T-Mobile phone, and we understand how important it is for your phone to fit your lifestyle.

 

If your new phone doesn't meet your expectations, you can return it. Keep the following in mind when returning your phone:

 

  • You have 14 days from the date of purchase to return devices purchased from a T-Mobile store or from Customer Care, and 20 days for devices purchased from T-Mobile.com.
  • All personal information should be removed from the phone before you complete the return.
  • To receive full credit for your purchase price (less any rebates), please return the phone plus all associated original contents, undamaged and in good working condition.
  • If you also want to cancel T-Mobile service, contact Customer Service within three days of receiving the phone.
  • If you are looking for information on how to send us your current device as part of a trade in offer, see Trade in your device.

 

 

 

Return a phone purchased at a store

  • You can return your phone to any T-Mobile store for a refund (less any discounts, rebates, or restocking fees). Use T-Mobile.com or the T-Mobile app to find the nearest store.
  • Proof of purchase is required for in-store returns.
  • A restocking fee will be charged for devices returned to a T-Mobile store.

 

 

Return a phone purchased through Customer Care or Online

To return a phone you ordered through Customer Service, the T-Mobile App, My T-Mobile, or T-Mobile.com, contact T-Mobile Customer Service.