To return a defective phone, Contact Customer Service. When you call, we will first attempt to troubleshoot your phone so you can avoid a replacement if possible.
If you choose not to file an exchange with us, you still have other options available to you:
Once you receive the replacement phone, you must return the defective phone to T-Mobile to complete the exchange.
When receiving a replacement phone, you have three available shipping options:
Return & replacement FAQs
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