If your phone is not functioning properly, we're here to help. The good news is that there are several options to replace a defective device, including exchanging your device, as long as it is under warranty. The device you get in exchange might be a like-new device.
Important: If the defective device is not returned, a non-return fee will be charged, so be sure to return it as soon as possible.
To replace your phone, contact us. One of our specialists will first try troubleshooting your phone so you can avoid a replacement, if possible.
T-Mobile charges a Service Warranty Processing fee when you participate in T-Mobile’s replacement phone program. This service is offered as a supplement to the manufacturer warranty that may come with your phone. The fee is $20, unless you have enrolled in additional warranty coverage provided by the Premium Handset Protection program, in which case the Service Warranty Processing fee is $5.
If you choose not to file an exchange, there are still other options available to you:
Return Center TX
ATTN: Return Department, Form ID: (write the Order Form Id here**)
4500 Cambridge Road
Fort Worth, TX 76155
**Order Form Id can be obtained by looking at the shipping label on the original shipment or by contacting customer service.
In-store warranty fulfillment FAQs
Return & replacement FAQs
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