If your phone is broken, we'll take care of you. There are several options to replace a broken device, including exchanging your device, so long as it is under warranty. The device you get in exchange might be a like-new device.
Once you receive the device you must return the defective device to the Return Center within seven days of receiving the exchange order using the provided UPS postage paid return label and box to avoid a non-return fee. If the defective devices in not returned, a restocking fee is charged.
To replace your phone, contact us. One of our specialists will first try troubleshooting your phone so you can avoid a replacement, if possible.
If you choose not to file an exchange, you still have other options available to you:
Note: Write down your tracking number and keep it accessible for future reference.
Return Center TX
ATTN: Return Department, Form ID: (write the Order Form Id here**)
4500 Cambridge Road
Ste 100 Door 3
Fort Worth, TX 76155
**Order Form Id can be obtained by looking at the shipping label on the original shipment, or by contacting customer service.
Return & replacement FAQs
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