Master reset: T-Mobile Sparq

Learn how to master reset the T-Mobile Sparq through the menu or hardware keys.





Master reset from settings menu


A master reset restores the original factory settings and may delete your personal data on the internal storage, such as downloads, ringtones, images, apps, contacts, and Visual Voicemail.


To perform a master reset, follow these steps:


  1. Back up all data on the internal memory.
  2. Remove the back cover.
  3. Remove the battery.
  4. Remove the SIM card.
  5. Wait 5 seconds then reinstall the battery and SIM card and replace the back cover.
  6. Press and hold down the Pound (#) key and the red End key at the same time until a menu screen appears.
  7. Select the green Check mark.



Master reset with hardware keys


We're sorry, but this is not a supported method to reset your phone.