Track your device order

    Learn how to check the status or track a device order. Find out how to track a shipment of a newly ordered phone, internet device, or accessory.


    Check the status of an order

    • T-Mobile uses UPS to ship most phones and accessories. UPS Ground Shipping is estimated to arrive within seven business days, and UPS Express Shipping is expected to arrive within three business days.
    • T-Mobile uses USPS for shipments to Hawaii, P.O. boxes, and APO/FPO addresses. The estimated delivery time is within seven business days.
    • It may take up to 48 hours before tracking information becomes available.


    To check on an upgrade ordered through My T-Mobile:

    1. Log in to My T-Mobile.
    2. Select SHOP.
    3. Scroll to and select Check order status.
    4. Enter the requested information and then select CONTINUE to see the status or your order.



    Track an order

    For UPS shipments:

    1. Open a web browser and go to the UPS Tracking website.
    2. In the Shipment Reference text box, enter your 10-digit T-Mobile number in the following format: XXX-XXX-XXXX. For UPS tracking, please use the T-Mobile phone number that the upgrade or exchange was ordered for.
    3. In the lower right corner of the Track by Reference screen, click Track. UPS tracking information is not made available until after the order has shipped. Allow 48 hours before tracking your order.

    For US Postal Service shipments:

    1. Open a web browser and go to the USPS Track & confirm website.
    2. In the Enter Label/Receipt Number field, enter your tracking number.
    3. Click Go.