Use this information to check the status or track the shipment of new phone orders, upgrades, and exchanges.
New T-Mobile customers
If you placed an order by calling 1-800-TMOBILE or by using T-Mobile.com, you can check your Order Status.
NOTE: It may take up to 48 hours before your tracking information becomes available. You will need your order number and shipping ZIP Code to track your order online.
Existing T-Mobile customers
To check the status of your order or view your T-Mobile.com upgrade receipt, perform the following steps:
Order within 30 days
Order after 30 days
To track your order using the UPS website, follow these steps:
To track your order using the USPS website, follow these steps:
About shipping methods
T-Mobile uses two delivery services, UPS and USPS, to ship phones and accessories to our customers.
United Parcel Service (UPS):
United States Postal Service (USPS):
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