T-Mobile is the only wireless carrier offering you in-flight texting, with Over-the-Top (OTT) messaging on several third-party apps (WhatsApp, Viber, iMessage, Google Hangout), and the ability to check visual voicemail on select airlines and flights.
This service is available to T-Mobile customers at no additional cost on Gogo-enabled U.S.-based flights. And, Gogo 2.0 includes one hour of free data on every qualifying flight! For additional data needs, you can purchase additional data access directly from Gogo.
Not all flights offer in-flight texting service from Gogo. To check if your upcoming flight offers this service, contact your airline to check reservation details.
T-Mobile In-flight Texting is supported on the following U.S.-based airlines:
The following aren't supported:
If you have a smartphone released after January 2015, or a Samsung Galaxy Note 4 or Sony Xperia Z3, you're all set! But, the following devices require a software update to support In-flight Texting:
Before you board the plane, make sure:
You can use Gogo in-flight Wi-Fi when your plane reaches 10,000 feet altitude or higher. When the plane reaches the correct altitude, your captain will give you the go-ahead to start in-flight texting.
If texting does not work after a few minutes, try reregistering the device to Wi-Fi Calling:
You can use Twitter via SMS with T-Mobile In-flight Texting. See Twitter support (https://support.twitter.com/) for additional SMS Twitter steps and Twitter account support.
Gogo supports the following:
T-Mobile Customer Service isn't available while in flight. You can receive in-flight support from the Gogo Chat Team.
Before your flight, or when you're back on the ground, there are several ways for you to get help from Gogo:
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