How to perform a master reset
A hard or master reset restores the original factory settings and may erase all downloaded content, including ringtones, images, programs, and contacts stored in the internal memory. It does not erase data stored on the SIM card or memory card (if available). To perform a hard reset, follow these steps:
- Back up all necessary data on the internal memory.
- From the Menu, tap Settings.
- Scroll to and tap Reset settings.
- Tap Master reset.
- Enter the Password.
Note: If you have not created a password for this phone, you must create one now. The default password is 1234.
- Tap Confirm.
- If necessary, enter and confirm the password again.
- Tap Yes.