Master reset: BlackBerry Z10

Learn how to master reset the BlackBerry Z10 through the menu or hardware keys.

 

 

 

 

Master reset from settings menu

 

A master reset restores the original factory settings and may delete your personal data on the internal storage, such as downloads, ringtones, images, apps, contacts, and Visual Voicemail..

 

To perform a master reset, follow these steps:

 

  1. Back up all data on the internal memory.
  2. From any Home screen, touch the Status bar and slide down.
  3. Tap Settings.
  4. Tap Security and Privacy.
  5. Tap Security Wipe.
  6. Review the information on the screen.
  7. Enter blackberry in the empty text field.
  8. Tap Delete Data.

 

 

Master reset with hardware keys

 

We're sorry, but performing a master reset using hardware keys is not available on this device. Please access the master reset through the settings menu.