Visual Voicemail: BlackBerry Z10

Learn how to access Visual Voicemail on the BlackBerry Z10.

 

 

 

 

Change greeting

 

To change the Visual Voicemail greeting, follow these steps:

 

  1. From any Home screen, tap the Phone icon.
  2. Touch the Status bar and slide down.
  3. Tap Settings.
  4. Tap Visual Voice Mail.
  5. Tap Change Voice Mail Greeting.
  6. Tap Greeting.
  7. Select one of the following options:
    • Phone number
    • Personal message
    • Name

 

 

Change password

 

To change the Visual Voicemail password, follow these steps:

 

  1. From any Home screen, tap the Phone icon.
  2. Touch the Status bar and slide down.
  3. Tap Settings.
  4. Tap Visual Voice Mail.
  5. Tap Change Password.
  6. Enter your current password in the Enter your current password field.
  7. Enter your new password in the Enter your new password field.
  8. Enter your new password again in the Retype your new password field. Your Visual Voice Mail password will automatically be updated.

 

 

Listen to voicemail messages

 

To access Visual Voicemail and listen to new messages, follow these steps:

 

  1. From any Home screen, tap the Phone icon.
  2. If necessary, tap the Calls tab.
  3. Tap the VVM tab.
  4. Tap the drop-down arrow for the message you want to listen to.
    Note: If you tap outside the drop-down arrow, you will place a call to the caller who left the message.
  5. Tap the Play icon.

 

 

Set up Visual Voicemail (VVM)

 

To set up Visual Voicemail the first time, follow these steps:

 

  1. Check that you are connected to the T-Mobile network. You may not be able to set up VVM over Wi-Fi.
  2. Navigate to Home screen 3.
  3. Tap Set up.
  4. Tap Visual Voice Mail.
  5. If necessary, select and update the following options:
    • Change Password
    • Change Voice Mail Greeting
  6. If necessary, select or clear the International Roaming check box.

 

 

Turn off

 

To turn off or disable Visual Voicemail, follow these steps:

 

  1. From any Home screen, tap the Phone icon.
  2. Touch the Status bar and slide down.
  3. Tap Settings.
  4. Tap Visual Voice Mail.
  5. Tap Deactivate, and then tap OK.
  6. Select one of the following:
    • Save and Deactivate
    • Deactivate Without Saving
    • Cancel