Apps, downloads, and other content purchases

T-Mobile and its partners have a variety of applications, downloads, and other content services that can be purchased through T-Mobile partners or third-party providers.

 

Learn more about them here and how they're billed to your T-Mobile account. If you need assistance, read about issues with an app on your phone, or check the guides for your device on the Devices page.

 

Purchases can span the following types of content:

  • T-Mobile branded or third-party application-based content
  • Charitable donation services
  • Text Collect services

 

 

Subscribing to or purchasing app-based content

Postpaid customers can purchase services such as apps, downloads, games, subscription services, and other content from T-Mobile partners and third-party providers. If you have a Pay in Advance (Prepaid) account, you can purchase third-party services using a credit card or debit card.

 

Depending on the operating system of your phone, T-Mobile devices allow access to a variety of device markets, such as:

 

  • Google Play Store app
  • Windows Marketplace app
  • Nokia Ovi Store app
  • Samsung Hub app
  • BlackBerry World app

 

You pay for these purchases immediately using a credit card or debit card, while some apps and downloads give you the option of adding the charge to your postpaid T-Mobile account. If you choose to put charges on your monthly T-Mobile bill, you can add up to $80 worth of download costs (including in-app purchases) per line per bill cycle. (This limit can't be changed or waived).

 

Blocking the ability to make purchases
If you want to prevent chargeable downloads, you can use:

  • Content Blocking, a free service offered to all T-Mobile customers that lets you block chargeable downloads through T-Mobile.
  • Family Allowances lets you manage the minutes, messages, and downloads used on all the lines on your account for a small monthly fee.
  • Additionally, marketplaces generally offer their own parental controls to prevent unwanted purchases – including in-app purchases.

 

Pre-installed apps on your T-Mobile device

Certain T-Mobile devices come with some features and content pre-installed. Some of them are free; others can be a one-time purchase; and some are subscription-based. Some purchases from T-Mobile partners and third-party providers can be placed on your T-Mobile bill for your convenience.

 

Examples of apps already installed on select devices include:

 

  • Google Play Store app, which offers access to apps, games, movies, TV, music, and books.
  • Name ID app, which shows the name and number of the incoming mobile or landline caller even when the caller isn’t in your address book.
  • Visual Voicemail app, which enables you to view all your voicemail messages in a list and listen to messages in any order.
  • T-Mobile FamilyWhere app, which helps you locate family and friends.
  • Lookout Mobile Security app, which helps ensure your personal information is protected.
  • T-Mobile TV app, a free or monthly TV viewing subscription service.

 

 

Canceling an app subscription

Before uninstalling a subscription-based app, you should first make sure to cancel the subscription.

 

  • If it's one of our apps, go to Plans & services, scroll down to and click on Apps (under Help Topics), and then click on the link of the specific app. There, you'll find instructions on canceling your subscription for that specific T-Mobile app.
  • For a third-party app, open the app and look for your account and subscription information in the app's menu. If you still can't find information on how to cancel your subscription, you'll need to contact the third-party content provider.

 

After you cancel an app subscription, you might still see a charge for the subscription on your next bill. This sometimes occurs due to the difference in billing cycles between your T-Mobile account and the third-party services subscription. Your monthly subscription begins the day you subscribe, which is most likely different from your T-Mobile bill cycle. Charges for third-party service subscriptions, even if canceled mid-subscription, are not prorated. If your cancellation occurs after your third-party services subscription cycle begins, but before your wireless bill cycle ends, you'll still have one final subscription charge on your next bill. If you feel you were billed in error, contact us.

 

 

Charitable donation services

Sometimes referred to as Text-to-Give, these become active on your account after you respond to a 4-, 5-, or 6-digit number or short code. These can be a one-time donation or a monthly recurring donation depending on what you opt into. These charge(s) will be added to your next bill.

 

To opt into charitable donation services

  1. Send a text message from your handset with the opt-in keyword to the short code you received for the charitable donation.
  2. You'll receive a text message response from the short code with the amount of the charge and confirmation keyword.
  3. Reply to the text message with the keyword  to consent to the charge and to complete the processing of your donation.

 

To opt out of charitable donation services

Send a text message to the short code that you received for the charitable donation with one of the following: QUIT; STOP; END; CANCEL; or UNSUBSCRIBE. A confirmation of the cancellation will be sent as a text message to the device. If you don't remember the short code that you messaged originally, please contact us and we can assist in ending any subscription services.

 

 

Text Collect services

Sometimes referred to as Collect2Phone, Text Collect becomes active on your account after you receive a call from an inmate at a correctional facility and authorize the payment through a double opt-in process. This is a one-time charge for a set amount of time which will be added to your next T-Mobile bill. Unused time is non-refundable.

 

To opt in to Text Collect services

To opt in from your device, follow these steps using the interactive voice response menu:

 

  1. Agree to receive a call from an inmate at a correctional facility.
  2. Agree to have the charge added to your carrier bill.
  3. Agree to the charge itself.