What's impacting your bill

Learn about the different factors that may impact your T-Mobile bill. Click the button below to compare your monthly charges. You can then click the Download PDF button to view the bill summary or detailed bill for an even further breakdown of the charges and changes that impact your bill.

 

 

 

Apps & content purchases

You can purchase apps, subscription services, and other content from T-Mobile, partners and third-party providers.

  • Some storefronts, such as Google Play Store support carrier billing which allows you to bill up to $80 of third-party content (including in-app purchases) per line per month to your T-Mobile account. (Limit can't be changed or waived).
  • Prepaid accounts must use a credit card or debit card.
  • If you need assistance, check out some common app issues.

 

Block purchases

To prevent purchases, you can use:

  • Content Blocking, a free service offered that lets you block chargeable content billed through T-Mobile.
  • Family Allowances, manage usage for all your lines. Included with some plans, others incur a small monthly fee.
  • Storefronts may offer parental controls to prevent unwanted purchases – including in-app purchases.
Cancel app subscription

Before uninstalling a subscription-based app, make sure you cancel the subscription, or you will continue to be charged.

  • Cancel your subscription in the app menu. If you can't cancel your subscription, contact the third-party content provider.
  • Uninstalling the app does not cancel the subscription.
Subscription billing
  • Subscription begins the day you subscribe, which is different from your T-Mobile bill cycle.
  • Charges for third-party subscriptions, even if canceled mid-subscription, are not prorated.
  • Due to the difference in billing cycles between your T-Mobile account and the subscription, after you cancel an app subscription, you may see a charge on your next bill.
Charitable donation services
  • Also referred to as Text-to-Give, you can bill a one-time or a recurring donation to your T-Mobile bill.
  • To opt out, send a text message to the short code with one of the following: QUIT; STOP; END; or CANCEL. You'll receive a cancellation confirmation. If you don't remember the short code, check the Bill support page for how to view your usage.
Text Collect services
  • Also referred to as Collect2Phone, activates on your account receiving a call from a correctional facility.
  • Payment is authorized through a double opt-in process.
  • One-time charge for a set amount of time gets added to your T-Mobile bill. Unused time is non-refundable.

 

 

Fees & taxes

Magenta and T-Mobile ONE plans automatically include taxes and surcharges. Find more information on your bill, receipt or on your state's government websites to learn more.

 

Taxes & surcharges

  • 911 surcharge: T-Mobile is legally required to collect on behalf of your state and local governments. The rate may change at any time.
  • Regulatory Programs Fee & Telco Recovery Fee is used to recover costs associated with government program compliance and third-party service:
    • Covers government mandates, programs, and obligations like E911 and local number portability.
    • Includes charges by other carriers for the delivery of calls, and for network facilities and services.
    • Voice lines: $3.18 per line every month (Regulatory Programs $0.60, Telco Recovery $2.58) as of June 10, 2017.
    • Mobile Internet lines: $1.16 per line every month (Regulatory Programs $0.15, Telco Recovery $1.01) as of June 10, 2017.
  • Universal Service Fund Fee is to increase access to advanced telecommunications services for consumers in rural areas at reasonable rates and provides federal program funding. Rate may change as determined by the Federal Communications Commission.
  • Utility User Tax is charged by your local city, is required by local law and isn't imposed by T- Mobile.

 

T-Mobile fees

  • Account Restore fee: $20 per line, plus tax, and is due when you restore service after a non-payment service interruption.
  • Late fee: $5 or more (up to 1.5% of the balance) if the balance is not paid by the due date.
    • You automatically receive a grace period (depending on which state you live in) after your due date before a late fee is determined.
    • The late fee grace period doesn't apply to partial account suspensions. If your account is past due, a suspension is possible.
    • The balance that remains unpaid when the grace period ends is charged the late fee.
  • Activation fee: Only applicable in Puerto Rico.

 

 

Change your due date

 

Thinking about changing your due date?

  • Account holders can request a due date change once per account lifetime.
  • Payments must be on time for the last 6 months.
  • Military branch, company, organization, or government agency discounts will be lost if you change your due date.
  • The new bill cycle close date must at least 10 days before, or after, your current bill close date.

 

Bill impacts

  • AutoPay payments automatically process according to your original due date, and your new due date once the change occurs.
  • Automatic bill credits for promotions are not applied to prorated charges, these will continue the next full billing cycle after the change.
  • All bills afterward will be for 1 month's charges, for your new bill cycle and due date.
  • Installments for Extended Payment Schedules are included on each new billing statement, including prorated statements.
  • Equipment Installment Plans and JUMP! on Demand charges are not prorated. Each new, full billing statement will have an installment.

 

Additional details to consider

Most accounts are billed for services at the beginning of the cycle and the bill is due within the same bill cycle.

  • As you are billed after the bill cycle begins, you will have 2 payments due in a short period of time if you change your due date.
  • The next bill will be larger because it includes a full month of charges for the new bill cycle, and prorated charges for the current bill cycle.

 

Older accounts may be billed for services after the bill cycle is closed and will include plan and service charges through the end of the current bill cycle.

  • Your next bill will be for your old billing cycle.
  • The following bill will be a prorated bill that covers a partial month from the end of the previous cycle to the beginning of the new one and it will reflect your new due date.
  • This means that to move to a new due date, you will have 2 bill payments due in a short amount of time.

 

If after reviewing, you still want to make the change click the button below to get started.

 

 

 

Payment issues

Don't stress over your T-Mobile bill. We can help if you're experiencing an issue with your payment.

 

To make life easier we recommend using AutoPay - click the button below to sign up today!

 

 

Payment timelines

  • Electronic or in-store payments usually post to your account right away but can take up to one day.
  • AutoPay payments are completed automatically each month two to three days before your due date.
  • Third-party cash transfers through services like Soft gate or RPPS post within seven days.
  • Mailed payments are posted within ten days from the mail date.

 

Returned payments

If your payment is returned, keep the following in mind:

  • Bank fees that result from attempts to collect payment are your responsibility.
  • Electronic check payments will not be accepted for at least 30 days.
  • Continued returned payments or invalid checking account numbers may permanently block you from using electronic payments, and service may be disconnected.

 

Late payments

If you're experiencing financial problems and need additional time to make your payment, consider a payment arrangement to help you get on track.

  • Payment of the past due balance is the only way to keep active service.
  • If you have disputed charges, we recommend paying the full amount due to avoid service interruption and late fees. Credits will be applied to a future bill.

 

Is your payment missing?

If you have more than one T-Mobile account, check all your accounts to see if the payment has posted to the wrong account. If not, check with your bank or credit card provider. If they processed your payment, but it's not reflecting on your T-Mobile account, please collect as many details as you can before contacting us:

  • How, when, and where you made the payment
  • Specific payment method including the last four digits of the payment method, if applicable
  • Exact payment amount

 

Once you have reviewed this information, we can open a missing payment request. You can send your findings to MissingPaymentsDocuments@T-Mobile.com or click the button below to contact us.

 

 

If a text message link from T-Mobile brought you here, you'll need to provide additional payment documentation. Use these details to determine what is needed.

 

Important: Don't include sensitive information (full SSN, account numbers, etc.). We only need your full name, the last four digits of your SSN, and your mobile number to verify your identity. Omit any sensitive information.

 

Mailed check or money order

Check: We need a copy of the front and back of the cashed check. To get a copy, visit your banking website or your local branch.

 

Money order: We need a copy of the front and back of the cashed money order. You should be able to get a copy at the place of purchase.

 

Electronic payment

Credit/debit card: We need the credit card or debit card statement showing the first six and last four digits of the card or debit card number and payment transaction.

 

Electronic check: We need the bank statement from the account you used to make the payment, showing the last four digits of the account number and the payment in question. The statement also needs to show the missing payment with the running balance.

Note: This is not the same as an account summary.

 

Online bill payment (such as a bank or credit union): We need the front and back copy of the check, or a copy of the electronic transfer confirmation with the routing or reference number.

In-store payment

We need a computer-generated Store Payment Transaction receipt.

 

Still, need help?

 

 

 

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