Visual Voicemail: BlackBerry Q10

Learn how to access Visual Voicemail on the BlackBerry Q10.

 

 

 

 

Change greeting

 

To change the Visual Voicemail greeting, follow these steps:

 

  1. From any Home screen, tap the Phone icon.
  2. Touch the Status bar and drag it down.
  3. Tap Settings.
  4. Tap Visual Voice Mail.
  5. Tap Change Voice Mail Greeting.
  6. Tap Greeting.
  7. Tap one of the following options:

    • Phone number
    • Personal message (Note: If necessary, tap Delete to remove an existing greeting to make room for a new one.)
      • Tap Record, speak your message and then tap Done. Tap Play to preview or tap Delete to record again.
    • Name
      • Tap Record, speak your name and then tap Done. Tap Play to preview or tap Delete to record again.

 

 

Change password

 

To change the Visual Voicemail password, follow these steps:

 

  1. From any Home screen, tap the Phone icon.
  2. Touch the Status bar and drag it down and then tap Settings.
  3. Tap Visual Voice Mail.
  4. Tap Change Password.
  5. Enter your current password into the Enter your current password field.
  6. Enter your new password in the grey box below.
  7. Enter your new password again in the second grey box. Your Visual Voice Mail password will automatically be updated.

 

 

Listen to voicemail messages

 

To access Visual Voicemail and listen to new messages, follow these steps:

 

  1. From any Home screen, tap the Phone icon.
  2. If necessary, tap the Calls (phone with arrows) tab.
  3. If necessary, touch the screen and swipe down to reveal 'VVM.'
  4. Tap VVM.
    Note: If you tap outside the drop-down arrow in step 5, you will place a call to the caller who left the message.
  5. Tap the drop-down arrow for the desired message.
  6. Tap the Play icon.

 

 

Set up Visual Voicemail (VVM)

 

To set up Visual Voicemail the first time, follow these steps:

 

  1. Check that you are connected to the T-Mobile network. You may not be able to set up VVM over Wi-Fi.
  2. Navigate to Home screen 3.
  3. Tap Set up.
  4. Tap Visual Voice Mail.
  5. Tap Start.
  6. Tap to adjust the following settings:

    • Change password
    • Change Voice Mail Greeting
    • International roaming (on/off)
    • Deactivate
    • Edit (Voice Mail Access Number)

 

 

Turn off

 

To turn off or disable Visual Voicemail, follow these steps:

 

  1. From any Home screen, tap the Phone icon.
  2. Touch the Status bar and drag it down and then tap Settings.
  3. Tap Visual Voice Mail.
  4. Tap Deactivate and then tap OK.
  5. Tap one of the following options for choosing to save your messages:

    • Save and Deactivate
    • Deactivate without saving