Can't log in with T-Mobile ID

If you forget your T-Mobile ID password or you're locked out of your account, we can send you a temporary password that allows you to enter a new password.

 

From your mobile device with the T-Mobile app

  1. Open the app. If you don't have it, download it now.
  2. When prompted to log in with your T-Mobile ID, select Forgot password?.
  3. Follow the on-screen instructions to reset your password and log in.
  4. If these steps haven't resolved the issue, contact us.

 

 

From a computer

  1. Go to My T-Mobile.
  2. Select Forgot password?.
  3. Follow the on-screen instructions to reset your password and log in.
  4. If these steps haven't resolved the issue, contact us.