Can't log in with T-Mobile ID

    If you forget your T-Mobile ID password or you're locked out of your account, we can send you a temporary password that allows you to enter a new password.

     

    From your mobile device with the T-Mobile app

    1. Open the app. If you don't have it, download it now.
    2. When prompted to log in with your T-Mobile ID, select Forgot password?.
    3. Follow the on-screen instructions to reset your password and log in.
    4. If these steps haven't resolved the issue, contact us.

     

     

    From a computer

    1. Go to My T-Mobile.
    2. Select Forgot password?.
    3. Follow the on-screen instructions to reset your password and log in.
    4. If these steps haven't resolved the issue, contact us.