My T-Mobile password troubleshooting

    If you forget your My T-Mobile password or you're locked out of your account, we can send you a temporary password that allows you to enter a new password.


    To get a new password or unlock your account:


    1. Go to MyT-Mobile.
    2. Select Forgot your password or Unlock your account.
    3. Enter your email or mobile number and billing ZIP code and then select NEXT.
    4. Select one of the following:
      • Text message: Sends a temporary password to your mobile number. Note: If using an Internet device, such as a tablet or USB laptop stick, use one of the next two options.
      • Email: Sends you a verification link to enter a new password.
      • Security questions: Correct answers allow you to enter a new password.
    5. If prompted on My T-Mobile, enter the temporary password and then select NEXT.
      If not, continue to the next step.
    6. Enter a new password.
    7. Re-enter the new password and select Save Password.
      You are then logged in to My T-Mobile.


    Related pages


    Change your My T-Mobile password