My T-Mobile password troubleshooting

    If you forget your My T-Mobile password or you're locked out of your account, we can send you a temporary password that allows you to enter a new password.

    If you are looking for support using your device, go to the T-Mobile Support site.

     

    To get a new password or unlock your account:

     

    1. Go to MyT-Mobile and log in to your account.
    2. Select Forgot your password or Unlock your account.
    3. Enter your email or mobile number and billing ZIP code and then select NEXT.
    4. Select one of the following:
      • Text message: Sends a temporary password to your mobile number. Note: If using an Internet device, such as a tablet or USB laptop stick, use one of the next two options.
      • Email: Sends you a verification link to enter a new password.
      • Security questions: Correct answers allow you to enter a new password.
    5. If prompted on My T-Mobile, enter the temporary password and then select NEXT.
      If not, continue to the next step.
    6. Enter a new password.
    7. Re-enter the new password and select Save Password.
      You are then logged in to My T-Mobile.

     

    Related pages

     

    Change your My T-Mobile password